Web Browsers Keep Crashing in Windows 10
Over the last couple of weeks my web browsers keep crashing on certain websites.
I’ve tried 4 different browsers. All crash on the same websites.
Reddit Yahoo Mail Turbo Tax and Ebay are the culprits so far.
I’ve tried uninstalling windows and reinstalling. That didn’t fix it.
I’ve tried just about every troubleshooter this and that and nothing has fixed it.
I do a lot of business through Ebay and would love for there to be a solution to this.
It’s super frustrating!
Thanks in advance!
Replies (2)
First of all, could you tell us which web browser you are using when this happens? Does it happen in Edge, Chrome, Firefox or all of them?
Which version of Windows 10 is currently installed? See how to verify:
Which version and edition Windows did you originally upgrade from or was installed prior to your current version:
Windows 10 — 1703, 1607, 1511, 1507 (build 10240)
Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
Which Antivirus or other security utility do you have installed?
Have you tried removing it to see if it stops crashing?
How long has this been happening?
1 person found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Option 2. Run AV / Malware
1: Use Defender / ESET Scan
a. Open Windows Defender > Virus & threat protection menu > Advanced Scan > Full Scan
b. Download ESET / Sysrescue and follow the instructions on the link — https://www.eset.com/us/download/tools-and-util.
Option 3. Start your computer in Clean Boot mode to determine conflicting programs
https://support.microsoft.com/en-us/help/929135.
Option 4: Create a New User Account
1. Press Windows key + I to open up Settings.
2. Head to Accounts and choose Family & Other Users.
3. Select Add someone else to this PC under Other Users.
4. Select I don’t have this person’s sign-in information.
5. Select Add a user without a Microsoft account.
6. Create the user and select Next.
7. Make the new account an administrator account.
8. Under Other users, select the new user account you created, and then select Change account type.
9. Select Administrator, and then select OK
Option 5. If this has coincided with a Windows update, Uninstall the updates and block them
To block the updates
Option 1. Use Show/Hide Updates tool
Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2.
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide
Click Next and follow on-screen directions
Option 2. Prevent Automatic Downloading of Updates on a Specific Connection — Using Metered Connection
When you mark a connection as Metered, Windows 10 won’t download updates on Metered Connection to avoid data charges
Windows Key+I to invoke Settings
Network & Internet > Wi-Fi (in case of wired connection / LAN > Click Ethernet) > Show Available Networks > On the right panel, click Properties for the network which you want to set as Metered > Scroll Down > Slide Metered Connection to ON
Option 3. Stop Windows Update From Automatically Rebooting Your Computer — Active Hours Option
if you don’t mind Windows 10 automatically downloading the Updates but you don’t want your computer to be rebooted as you are doing something important. You can use Active Hours to set a 18 hours window during which your computer wouldn’t automatically reboot.
Windows Key+I to invoke Settings
Settings > Update & security > Windows Update > Scroll down and click Change Active Hours
Here, you can set start and end time with a maximum limit of 18 hours duration
Option 4. Turn Off Windows Update Service (Not recommended)
http://www.thewindowsclub.com/turn-off-windows-.
Option 5 — For Windows 10 Pro or Higher only
If you are on Windows 10 Pro or higher, it’s possible to retake control and prevent the OS from downloading and installing updates automatically using the Local Group Policy Editor or the Registry.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/
Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM
Windows 10 — All Browsers Crashing (No Specific Errors) & Java IDEs Crashing
I have an ongoing issue with my laptop where each one of my browsers crash intermittently. This problem has been coming up with Chrome, Firefox and with Opera. It also doesn’t show any specific error messages, the only thing that comes up is the default pop up that let’s you know that the browser has stopped working. I have attempted updating my Windows installation and I also have attempted reimaging the laptop some four times already, however the problem keeps coming up again. I have attempted running a spyware scanner and used CC Cleaner to clean out my registry as well.
There is also a second problem with my Java IDEs, I am not sure if the two are somehow related but this problem has been coming up as well. It’s a slew of several different error messages that change each time and random crashing, this happens with IntelliJ, NetBeans and with Eclipse. This problem followed me across each Windows reimage and I have reinstalled Java multiple times, tried different versions and done the same with the JDK install. I have also set the Java file path properly and have had similar issues with Android Studio.
I am not sure what might be going on with my laptop, if anyone has any input it would be highly appreciated. Normal browser maintenance and updates don’t seem to help with this and neither did wiping my partitions and reinstalling Windows 10 from scratch. For a while I believed that there might be something wrong with the RAM on my laptop however the memory diagnostic came back as healthy.
Thanks in advance for reading through my question and commenting.
Replies (8)
Internet browsers react on the current status of your operating system. To ensure that we can provide the appropriate resolution for your concerns, we’d like to ask you a few questions:
- Which current version or build of Windows device are you using? To know, press Windows + R to open the Run window. Type winver and press Enter. A new window will open showing the version and build number of your Windows device.
- Can you test if the same issue will happen in our browsers (Internet Explorer and Microsoft Edge)?
- What were the recent changes made on your computer before you experienced this issue?
- What troubleshooting steps have you done so far on your end?
- What are the anti-virus programs you’re using?
- What is the exact make and model of your computer?
- Can you create a new user profile and test if the issue will still happen in the new user profile?
Note: If you have other anti-viruses installed on your computer, disable them all completely and enable Windows Defender only. This could get your programs to a conflict with your operating system’s own security features.
To notify us and have us get back to you by simply replying to this post.
4 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
If the issue persists can you provide the following information which may help determine any issue(s):
Windows Key + R > type msinfo32 in the «Open» box > OK > File > Save > then save as an .nfo file
Then make the resulting .nfo file available via a public folder on OneDrive or similar site.
Also, can you do the following:
Windows Key + R > type eventvwr in the «Open» box > OK > expand «Custom Views» and then right-click «Administrative Events» > select «Save all events in Custom View As» and save as an .evtx file
Then make the resulting .evtx file available via a public folder on OneDrive or similar site.
Here’s a link on using OneDrive:
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi there, thanks for posting an answer to my question. I saved those files and uploaded to onedrive like you asked me to.
1 person found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
The Event Logs show various Application errors many of which seem to suggest a potential issue with graphics.
The Event Logs also show some blue screen errors have occurred.
It may help to look at the minidump files from these blue screen crashes.
Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via OneDrive.
If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.
1 person found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
A) I have version 1803 (OS Build 17134.285)
B) I do remember using Microsoft Edge and it didn’t seem to crash at the time.
C) Recently I haven’t done much with the laptop, I bought it back in January and I started seeing my browser crash after installing Visual Studio. I tried basic browser maintenance but the issue didn’t seem to resolve itself so I reimaged the laptop because I needed it for school. While at school we needed to install the IntelliJ IDE however I had an assortment of problems with it. The IDE would crash on startup and each time a different error message would come up, I also tried reinstall the IDE but sometimes it would install and other times it would crash on install. The same problem occurred with other Java IDEs like Eclipse which made me think it was a Java issue or something with my JDK, however reinstalling those didn’t help either. Following one of the reimages I noticed that the browser would crash right away, I was using Google Chrome at the time. The install for IntelliJ crashed as well.
D) The troubleshooting that I have done includes: Multiple reimages, multiple reinstalls of Java and JDK (tried different versions), browser maintenance, updates, virus scans, reboots.
E) The one anti virus application that I use is Super Anti Spyware, I haven’t used anything else aside from that.
F) The laptop is a Samsung ATIV Book 9 Pro 15.6″.
G) Would recreating the profile help even after a reimage? I was installing a couple of tools for my job so I was asking because I would have to reinstall everything.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Thank you for getting back to me so soon about this, I tried to compress the Mindidump folder however it’s empty for some reason. The folder is there inside the Windows directory however there are no log files inside it, it’s just empty.
I do remember seeing a couple of BSOD screens, this made me believe that there might be an issue with my RAM however all the status checks came back as healthy. There were also a couple of video games that I had which crashed, which makes me think that it might a graphics issue as well. The laptop came with a NVIDIA GTX 950M onboard and I installed the most recent drivers after reimaging the laptop.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Make sure CCleaner is not set up to delete dump files.
Also, can you try a «clean boot» and see if it helps any with the issues:
If a clean boot does resolve the issue there is a section in the article «How to determine what is causing the problem by performing a clean boot».
Reset the computer to start normally afterward.
As a general precaution create a System Restore Point prior to initiating a clean boot.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I have an ongoing issue with my laptop where each one of my browsers crash intermittently. This problem has been coming up with Chrome, Firefox and with Opera. It also doesn’t show any specific error messages, the only thing that comes up is the default pop up that let’s you know that the browser has stopped working. I have attempted updating my Windows installation and I also have attempted reimaging the laptop some four times already, however the problem keeps coming up again. I have attempted running a spyware scanner and used CC Cleaner to clean out my registry as well.
There is also a second problem with my Java IDEs, I am not sure if the two are somehow related but this problem has been coming up as well. It’s a slew of several different error messages that change each time and random crashing, this happens with IntelliJ, NetBeans and with Eclipse. This problem followed me across each Windows reimage and I have reinstalled Java multiple times, tried different versions and done the same with the JDK install. I have also set the Java file path properly and have had similar issues with Android Studio.
I am not sure what might be going on with my laptop, if anyone has any input it would be highly appreciated. Normal browser maintenance and updates don’t seem to help with this and neither did wiping my partitions and reinstalling Windows 10 from scratch. For a while I believed that there might be something wrong with the RAM on my laptop however the memory diagnostic came back as healthy.
Thanks in advance for reading through my question and commenting.
