- Fix Blue Screen of Death Error on PC and Restore All Lost Files
- What Are the Main Causes of Blue Screen of Death
- Does Blue Screen of Death Delete Files
- Can You Recover Files from Blue Screen of Death
- How to Recover Files after Blue Screen of Death
- Method 1. Perform Blue Screen Recovery with EaseUS Data Recovery Wizard
- Method 2. BSOD Recovery via EaseUS Data Recovery Wizard with Bootable Media
- How toВ Fix Blue Screen of Death Error
- 1.В Use System RestoreВ to undo changes
- 2. Ensure enough space on the C drive
- 3.В Scan for virus or malware
- 4. Install the latest drivers for hardware
- 5. Apply available Windows service packs and updates
- 6. Check the system and application logs
- 7. Return BIOS to default settings
- 8.В Reinstall Windows
- Recover a lost, unsaved, or corrupted Word document
- Quick resolution
- Additional resources
- Detailed view of the options
- Option 1: Search for the original document
- Option 2: Search for Word Backup files
- Option 3: Check the Recycle Bin
- Option 4: Search for AutoRecover unsaved or corrupted files
- Option 5: Search for temporary files
- Option 6: Search for «
- Option 7: How to troubleshoot damaged documents
- More information
Fix Blue Screen of Death Error on PC and Restore All Lost Files
There are eight methods in all toВ fix the blue screen of death error on PC. But you should perform data recovery at first for data security.
| Workable Solutions | Step-by-step Troubleshooting |
|---|---|
| Perform blue screen recovery at first | Use EaseUS Data Recovery Wizard to recover data after BSOD error. You have two options to recover. Full steps |
| Fix 1. Use system restore | You can use System Restore to roll its system software back to a previous state. Full steps |
| Fix 2. Ensure enough spaceВ | Clear up hard disk space and make sure it is at least 15% of a drive’s capacity free at all times. Full steps |
| Fix 3. Change a USB port | The virus and malware might infect the master boot record and Windows kernel at a low level. Full steps |
| Fix 4. Install the latest drivers | Try to download and install the latest drivers to fix BSOD caused by driver problems. Full steps |
| В More effective fixesВ | You can also fix the BSOD problem by applying available Windows service packs and updates. Full steps |
What Are the Main Causes of Blue Screen of Death
The Blue Screen of Death, also known as BSOD Error, Blue Screen Error, or STOP Error, is an error screen displayed on a Windows computer system after a fatal system error. Once this error occurs, your system may stop responding and fail to boot, and all data stored on your computer become inaccessible. BSOD mainly results from a system crash, driver problem, and hardware failure. And other likely causes are listed below.
- Software incompatibilities
- Incompatible versions of DLLs, low-level software running in the Windows kernel
- Virus attack or malware infection that may cause MBR or system files damaged
- Boot BCD error
- Low disk space in C drive
- Power supply issues
When your Windows crashes and stops working with a blue screen, you may ask that does blue screen damage the computer?В The answer is NO. The blue screen of death arises because of a computer problem. The computer problem is the cause, and the blue screen is the result.
Does Blue Screen of Death Delete Files
This is another most concern for many users. Although the blue screen error itself will not delete files, when the question appears, you cannot access the data on your computer. And if the BSOD errorВ is related to system problems or hardware issues, you may face the risk of losing data. Therefore, before fixing the blue screen problem, you should first find a way to restore your computer data.
Can You Recover Files from Blue Screen of Death
Yes, you can recover data from the blue screen of death with the help of professional data recovery software. EaseUS Data Recovery is a top-notch file recovery tool that enables you to recover files from HDD, SSD, USB flash drive, external hard drive, SD card, and other devices in complicated scenarios. For example, system crash, virus attack, hard drive corrupted/damaged, hard drive formatting, partition loss, RAW partition, etc..
How to Recover Files after Blue Screen of Death
Now, let’s discuss two ways to recover data after BSOD error by using this proficient data recovery software.
Method 1. Perform Blue Screen Recovery with EaseUS Data Recovery Wizard
Before you make a PC data recovery, you need to do first remove your hard drive from the original computer with the blue screen of death and then connect it to a new computer running normally as a second hard drive. Then, download and install EaseUS Data Recovery Wizard on the computer to recover data from the hard drive.
Step 1. Select a location and start scanning.
Launch EaseUS Data Recovery Wizard, hover on the location(hard drive partition, external HDD, Card devices) where you lost data, then click «Scan».
Step 2. Preview and select the files.
Wait until the scanning completes. If you need to double-click the item to preview the file, then select the data you attempt to recover.
Step 3. Recover lost data.
Click «Recover», choose a location to save the recovered data, then click «OK». You should store the data in another place instead of the original one.
Method 2. BSOD Recovery via EaseUS Data Recovery Wizard with Bootable Media
If you don’t want to or don’t know how to remove the hard drive, you can still recover data from your problematic computer directly by using EaseUS Data Recovery Wizard Pro with Bootable Media.
NOTE: If the BSOD is caused by hardware damage, you cannot recover data with bootable media, which can’t start your computer either in this case. To recover data, you have to remove your hard drive and use Method 1В to troubleshoot.
1.В Create a WinPE Bootable Disk
First, download and install EaseUS Data Recovery Wizard WinPE Edition on a working computer.В Then, create a WinPE bootable disk of EaseUS data recovery software, which will help you access your hard drive data without booting into Windows.
Step 1.В Launch EaseUS bootable data recovery software on a working computer.
Step 2.В Select CD/DVD or USB drive and click «Proceed» to create a bootable disk.В
2.В Recover data from crashed OS
Connect the WinPE bootable disk you have made to the PC with the corrupted Windows system, then, restart the computer and go to BIOS to change the boot sequence. Press F2 when you start your PC. It will allow you to run EaseUS data recovery software and recover data without Windows.
Step 1. Select the disk where you want to recover data and click the «Scan» button.
Step 2. Let the software scan the selected disk to find all the files and folders.
Step 3. Preview and choose the files you want. Click the «Recover» button to save them to a safe place. You’d better choose a different drive to avoid data overwriting.
Conclusion: WhenВ you have a blue screen issueВ and cannot access your files, don’t panic. You can try EaseUSВ Data Recovery Wizard or its bootable disk to restore dataВ at a high recovery rate. In addition to the powerful recovery feature, EaseUSВ Data Recovery Wizard is also a JPEG repair tool that supports repairing corrupted JPEG/JPG files for free.
How toВ Fix Blue Screen of Death Error
After recovering data from the blue screen, it’s time for you to fix the error. Rebooting your computer is certainly the first attempt. If you fail, do as what shows in the video tutorial to fix BSOD caused by MBR/system file error, BCD error, or driver issue of hardware.
If the problem remains unsolved when all three approaches have been tried, go on using the following solutions to fix the BSOD error.
1.В Use System RestoreВ to undo changes
The BSOD error may occur after youВ install a new program/hardware, update a driver, or install a Windows update. If so, you can fix the issue by undoing the change you made. You can use System Restore to roll its system software back to a previous state. Or you can roll back the device driver to a version prior to your driver update.
2. Ensure enough space on the C drive
Check that there’s enough free space left В Blue Screen of Death and other data corruption issuesВ can happenВ if there’s not enough free space on the drive Windows is installed on.В Thus, clear up hard disk spaceВ and make sure it is at least 15% of a drive’s capacity free at all times.
3.В Scan for virus or malware
As mentioned before, the virus and malware might infect the master boot record and Windows kernel at a low level to cause system instability, so you can start your PC in safe modeВ and run the antivirusВ software for a full system scan.
4. Install the latest drivers for hardware
An incorrectly installed or outdated driver can lead to a system crash. Download and install the latest drivers for your computer’s hardware from the computer manufacturer’s website. This may fix BSOD caused by driver problems.
5. Apply available Windows service packs and updates
Microsoft regularly releases patches and service packs for their operating systems that may contain fixes for BSOD error.
6. Check the system and application logs
You can check the System and Application logs in Event Viewer for errors or warnings that might provide usefulВ clues on the cause of the BSOD. So that you can fix the problem pertinently.
7. Return BIOS to default settings
An overclocked or misconfigured BIOS can cause all sorts of random issues, including BSODs.В
- Go to C: > Windows > Software Distribution > Download and delete all the files stored in this folder. Also, delete the $Windows.
BT folder located in the root directory of «C:».
8.В Reinstall Windows
If all the above methodsВ cannot help you solve the Stop Error, you can try resetting WindowsВ or performing a clean install. Make sure that you have backed-up all important data to an external hard drive before doing reinstallingВ Windows.В
Recover a lost, unsaved, or corrupted Word document
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
This article describes how you can recover a lost, unsaved, or corrupted Microsoft Word document.
If you’re looking for information about how to recover recent Office documents, see the following articles:
For more information about earlier versions of Word, see the following Knowledge Base article:
Quick resolution
Try the following options to help recover your lost, unsaved, or corrupted Word document. Select the image at the left or the option heading to see more detailed instructions about that option.
Search for the original document
Windows 10 and Windows 7
- Select Start, enter the document name in Windows 10 or enter the document name in the Search box in earlier versions of Windows, and then press Enter.
- Take the following action, as appropriate:
- If the File list contains the document, double-click the document to open it in Word.
- If the File list doesn’t contain the file, go to Option 2.
Search for Word backup files
- Locate the folder in which you last saved the missing file.
- Search for files that have the .wbk file name extension.
Check the Recycle Bin
Check the Windows Recycle Bin on the desktop to see whether it contains your document. If you save documents on OneDrive, also check the OneDrive recycle bin.
- Commercial customers: Check the SharePoint recycle bin. For more information, see Restore items in the recycle bin that were deleted from SharePoint or Teams.
Search for AutoRecover files
Right-click the taskbar, and select Task Manager.
On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you exit all instances of Winword.exe and Microsoft Word.
Close the Windows Task Manager dialog box, and then start Word.
Double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. To manually change the extension to .docx, right-click the file, and select Rename.
Search for temporary files
- Select Start, enter .tmp in Windows 10 or enter .tmp in the Search box in earlier versions of Windows, and then press Enter.
- In the search results, select Documents.
- Scroll through the files, and search for files that match the last few dates and times that you edited the document.
Search for «
Windows 10 and Windows 7
Select Start, enter the tilde character (
) in the Search box in earlier versions of Windows, and then press Enter.
In the search results, select Documents.
Scroll through the files, and look for any files that match the last few dates and times that you edited the document.
How to troubleshoot damaged documents
For information about how to troubleshoot damaged Word documents, see How to troubleshoot damaged documents in Word.
Additional resources
If you experience specific issues when you use Word, go to the following website to search for more information about your program version:
Detailed view of the options
The following section provides more detailed descriptions of these options.
Option 1: Search for the original document
- Select Start, enter the document name in Windows 10 or enter the document name in the Search box in earlier versions of Windows, and then press Enter.
- Take the following action, as appropriate:
- If the File list contains the document, double-click the document to open it in Word.
- If the File list doesn’t contain the file, go to Option 2.
Option 2: Search for Word Backup files
Word backup file names have a «.wbk» extension. If you have the «backup copy» option selected in Word, there might be a backup copy of the file.
To locate this option:
- Word for Office 365, Word 2019, Word 2016, and Word 2013: Select File >Options >Advanced, scroll down to the Save section, and then select Always create backup copy.
- Word 2010: Select File >Options, open the Save tab, and then select Always create backup copy.
To find the backup copy of the file, follow these steps:
- Locate the folder in which you last saved the missing file.
- Search for files that have the .wbk file name extension.
- If you find the backup file, right-click the file name, and then select Open.
If there are no .wbk files in the original folder, search the computer for any .wbk files. To do this, follow these steps.
- Select Start, enter .wbk in Windows 10 or enter .wbk in the Search box in earlier versions of Windows. Then, press Enter.
- Take the following action, as appropriate:
- If the File list contains the backup file, repeat the steps in Option 2 to open the file.
- If the File list does not contain the backup file, go to Option 4.
If you find any files that have the name «Backup of» followed by the name of the missing file, use one of the following methods, as appropriate for the version of Word that you’re running.
Word for Office 365, Word 2019, Word 2016, and Word 2013
- File >Open >Browse. (In some versions of Word, select Computer >Browse.)
- In the «files of type» list to the right of File name, select All Files.
- Right-click the backup file that you found, and then select Open.
Word 2010
- On the File menu, select Open.
- In the «files of type» list to the right of File name, select All Files.
- Right-click the backup file that you found, and then select Open.
Option 3: Check the Recycle Bin
Recovering deleted Word documents from the Recycle Bin
If you deleted a Word document without emptying the Recycle Bin, you might be able to restore the document.
Double-click the Recycle Bin on the Desktop.
Search through the list of documents to see whether the deleted word file is still there. If you don’t know the name, look for file types such as .doc, .docx, and .dot.
If you find the desired Word file, right-click the file name, and then select Restore to recover the file.
If you saved files to a SharePoint site, see the Restore a SharePoint item from the Microsoft 365 site collection Recycle Bin section.
If you saved files to OneDrive, check the OneDrive recycle bin. For more information, see Restore deleted files or folders in OneDrive.
If you emptied the Windows Recycle Bin after you deleted files, the deleted Word file might have been permanently removed. If you are running Windows 10, version 2004 or later, you can try the Windows File Recovery tool, available from the Microsoft Store. For more information about the tool, see Recover lost files on Windows 10.
If you canot find the file by using any of these methods, go to Option 4.
Restore a SharePoint item from the Microsoft 365 site collection Recycle Bin
Open the Recycle Bin, and take one of the following actions, depending on the type of site that you are using:
Modern Team and Classic sites (or subsites): In the left pane, select Recycle Bin.
Modern Communication sites: Select Site contents, and then select Recycle Bin in the top navigation bar.
If you don’t see the Recycle Bin, follow these steps:
- Select Settings >Site settings. (If you don’t see Site settings, select Site information >View all site settings. Some pages might require you to select Site contents >Site settings.)
- On Site settings, under Site Collection Administration, select Recycle bin.
At the bottom of the Recycle Bin page, select Second-stage recycle bin.
You must have administrator or owner permissions to use the site collection Recycle Bin. If you don’t see the Recycle Bin, then either you don’t have permission to access it or it may have been disabled.
Select the check icon to the right of each document that you want to recover, and then select Restore.
If you restore an item that was originally located in a deleted folder, the folder is re-created in its original location, and the item is restored to that folder.
Option 4: Search for AutoRecover unsaved or corrupted files
AutoRecover file names have the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays any files that are found in the Document Recovery task pane.
Use Word to automatically find the AutoRecover files. To do this, follow these steps:
Right-click the taskbar, and select Task Manager.
On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.
Close the Windows Task Manager dialog box, and then start Word.
If Word finds any automatically recovered file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as «document name [Original]» or as «document name [Recovered].» If this occurs, double-click the file in the Document Recovery pane, select File > Save As, and then save the document as a .docx file. To manually change the extension to .docx, right-click the file, and select Rename.
Manually search for AutoRecover files
If the Document Recovery pane does not open, manually search for automatically recovered files. To do this, use one of the following procedures, as appropriate for the version of Word that you’re using.
Word for Office 365, Word 2019, Word 2016, and Word 2013
- On the File menu, select Open >Browse. (In Word 2013, select File >Open >Computer >Browse.)
- Browse to the folder where you last saved your document, and look for files that end in .asd.
- If you don’t see your document listed, select File >Info >Manage Documents (or Manage Versions) >Recover Unsaved Documents.
Word 2010
- On the File menu, select Recent.
- If you don’t see your document listed, select Recover Unsaved Documents.
Search for .asd files
If you don’t find an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:
Enter .asd in Windows 10 or enter .asd in the Start Search box in earlier versions of Windows, and then press Enter.
If the File list does not contain AutoRecover files, go to Option 5.
If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you’re using:
Word 2019, Word 2016, and Word 2013
- Select File >Open >Browse. (In some versions, you may have to select Computer and then Browse.)
- In the «files of type» list to the right of File name, select All Files.
- Select the .asd file that you found, and then select Open.
Word 2010
- On the File menu, select Open.
- In the «files of type» list to the right of File name, select All Files.
- Select the .asd file that you found, and then select Open.
In the Recovery pane, if you find an automatically recovered file that does not open correctly, go to Option 6 for more information about how to open damaged files.
Option 5: Search for temporary files
Temporary file names have a .tmp extension. To find these files, follow these steps:
- Select Start, enter .tmp in Windows 10 or enter .tmp in the Start Search box in earlier versions of Windows, and then press Enter.
- On the Show only toolbar, select Other.
- Scroll through the files, and search for file names that match the last few dates and times that you edited the document. If you find the document that you’re looking for, go to Option 7 to find out how to recover information from the file.
Option 6: Search for «
Some temporary file names start in a tilde (
) character. To find these files, follow these steps:
Select Start, enter the tilde character (
) in the Start Search box in earlier versions of Windows), and then press Enter.
Select See more results.
Scroll through the files, and look for any that match the last few dates and times that you edited the document.
If you find the document that you’re looking for, go to Option 7 to find out how to recover information from the file.
For more information about how Word creates and uses temporary files, see Description of how Word creates temporary files.
Option 7: How to troubleshoot damaged documents
For information about how to troubleshoot damaged Word documents, see How to troubleshoot damaged documents in Word.
More information
In certain situations, it’s possible to completely lose a Word document. For example:
- An error occurs that forces Word to close.
- You experience a power interruption while editing.
- You close the document without saving your changes.
The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.
If a file that was saved to OneDrive becomes corrupted or isn’t found in the recycle bin, it is possible to roll back changes that were made to your OneDrive files. For more information, see Restore your OneDrive.
The AutoRecover feature in Word makes an emergency backup of open documents when an error occurs. Some errors can interfere with AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.
We do not provide any additional tools to recover deleted documents. However, some third-party utilities to recover deleted documents might be available from the internet.
For more information about AutoRecover, see the following articles:
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
