Windows Device Recovery Tool: вопросы и ответы

Вы можете скачать средство Windows Device Recovery Tool на свой компьютер и использовать его для решения проблем с программным обеспечением на своем телефоне. Средство установит самую последнюю версию Windows, подходящую для вашего телефона, и удалит все данные, включая приложения, игры, SMS, журнал вызовов, музыку и фотографии. Перед использованием этого средства попробуйте решить проблему, перезапустив или сбросив телефон.

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USB-кабель для подключения телефона к компьютеру.

Компьютер с Windows 7, Windows 8, Windows 8.1 или Windows 10.

Не менее 4 ГБ свободного места на компьютере.

Оно работает на телефонах Acer, Alcatel, BLU, HTC (One M8 и 8X), LG, Lumia, NEO, UniStrong, VAIO и Yezz с Windows Phone 8 или более поздней версией, а также на устройствах HP.

Для телефонов Nokia, не принадлежащих к серии Lumia, используйте приложение Nokia Software Recovery Tool.

Нет, необходимо использовать компьютер с Windows 7, Windows 8, Windows 8.1 или Windows 10.

Перед запуском средства попробуйте решить проблему, перезапустив телефон и сбросив его настройки.

Если это не помогло, выполните резервное копирование данных, а затем скачайте средство и воспользуйтесь им для переустановки Windows на телефоне. Обязательно создайте резервную копию своих данных, если есть такая возможность, так как в процессе установки будет удалено все содержимое телефона, включая приложения, SMS и фотографии.

Некоторые устройства позволяют использовать защиту от сброса, чтобы никто посторонний не мог сбросить параметры телефона и использовать его без вашего разрешения. Убедитесь, что защита от сброса выключена. В противном случае вам нужно будет знать имя пользователя и пароль основной учетной записи для устройства, чтобы использовать его. Перейдите в раздел Параметры > Обновления и безопасность > Поиск телефона > Защита от сброса и выберите Выключить.

Чтобы установить его, следуйте инструкциям на экране, а затем выберите пункт Запустить приложение.

Для подключения телефона к компьютеру используйте USB-кабель. Если после подключения ваш телефон не будет обнаружен автоматически, отсоедините кабель, выберите пункт Мой телефон не обнаружен и следуйте инструкциям на экране. Если телефон по-прежнему не обнаружен, попробуйте перезагрузить его, не отсоединяя USB-кабель.

Когда ваш телефон будет обнаружен, выберите пункт Установить программное обеспечение. Установка может занять некоторое время в зависимости от скорости подключения к Интернету, и вы не сможете воспользоваться своим телефоном, пока она не будет завершена.

Да. При использовании этого средства на телефоне, работающем под управлением предварительной сборки, будет установлена самая последняя версия Windows, одобренная производителем вашего телефона. Чтобы снова получать предварительные сборки, перейдите на страницу Загрузка Windows Insider Preview для телефонов и скачайте на свой телефон приложение участника программы предварительной оценки Windows, а затем выполните указания для установки Insider Preview.

Не сразу. Резервные копии Windows 10 несовместимы с телефонами под управлением Windows 8.

Не рекомендуется восстанавливать резервную копию Windows 10 на телефоне с Windows 8. Чтобы избежать перезаписи резервной копии телефона после перехода на Windows 10, переименуйте устройство. Для этого выберите элементы Параметры > Система > О системе и нажмите кнопку Изменить имя.

На телефоне можно вернуть Windows 8 с помощью Windows Device Recovery Tool. Если вы снова обновите систему телефона до Windows 10, то сможете восстановить резервную копию Windows 10 или Windows 8.

Download Windows 10

Before updating, please refer to the Windows release information status for known issues to confirm your device is not impacted.

Windows 10 October 2020 Update

The Update Assistant can help you update to the latest version of Windows 10. To get started, click Update now.

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

Here’s when to use these instructions:

• You have a license to install Windows 10 and are upgrading this PC from Windows 7 or Windows 8.1.
• You need to reinstall Windows 10 on a PC you’ve already successfully activated Windows 10.

If you are installing Windows 10 on a PC running Windows XP or Windows Vista, or if you need to create installation media to install Windows 10 on a different PC, see Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC section below.

Note: Before you install Windows 10, check to make sure your PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer’s website for any additional info about updated drivers and hardware compatibility.

1. Select Download tool, and select Run. You need to be an administrator to run this tool.
2. On the License terms page, if you accept the license terms, select Accept.
3. On the What do you want to do? page, select Upgrade this PC now, and then select Next.

After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC. All Windows 10 editions are available when you select Windows 10, except for Enterprise edition. For more information on Enterprise edition, go to the Volume Licensing Service Center.

• If you don’t have a license to install Windows 10 and have not yet previously upgraded to it, you can purchase a copy here: https://www.microsoft.com/en-us/windows/get-windows-10.
• If you previously upgraded to Windows 10 on this PC and you’re reinstalling it, you don’t need to enter a product key. Your copy of Windows 10 will automatically activate later using your digital license.

When Windows 10 is ready to install, you’ll see a recap of what you’ve chosen, and what will be kept through the upgrade. Select Change what to keep to set whether you would like to Keep personal files and apps, or Keep personal files only, or choose to keep Nothing during the upgrade.

Save and close any open apps and files you may be running, and when you’re ready, select Install.

It might take some time to install Windows 10, and your PC will restart a few times. Make sure you don’t turn off your PC.

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.

Before you download the tool make sure you have:

• An internet connection (internet service provider fees may apply).
• Sufficient data storage available on a computer, USB or external drive for the download.
• A blank USB flash drive with at least 8GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
• When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.

Check a few things on the PC where you want to install Windows 10:

• 64-bit or 32-bit processor (CPU). You’ll create either a 64-bit or 32-bit version of Windows 10. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type.
• System requirements. Make sure the PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer’s website for additional info about updated drivers and hardware compatibility.
• Language in Windows. You’ll need to choose the same language when you install Windows 10. To see what language you’re currently using, go to Time and language in PC settings or Region in Control Panel.
• Edition of Windows. You should also choose the same edition of Windows. To check what edition you’re currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. Windows 10 Enterprise isn’t available in the media creation tool. For more info, go to the Volume Licensing Service Center.
• Microsoft Office products. If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see Download and install Office 365 Home, Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office 365.

If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.

Using the tool to create installation media:

1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

Your current edition of Windows	Windows 10 edition
Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows 8/8.1 Windows 8.1 with Bing Windows 8 Pro Windows 8.1 Pro Windows 8/8.1 Professional with Media Center Windows 8/8.1 Single Language Windows 8 Single Language with Bing Windows 10 Home Windows 10 Pro	Windows 10
Windows 8/8.1 Chinese Language Edition Windows 8 Chinese Language Edition with Bing	Windows 10 Home China​

Select which media you want to use:

• USB flash drive. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
• ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner, and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below.

After the installation media is created, follow the steps below to use it.

After completing the steps to install Windows 10, please check that you have all the necessary device drivers installed. To check for updates now, select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates. You may also wish to visit your device manufacturer’s support site for any additional drivers that may be needed.

Note: Drivers for Surface devices may be found on the Download drivers and firmware for Surface page.

Before you install Windows 10, it’s a good idea to save any work and back up your PC before you start. If you used the media creation tool to download an ISO file for Windows 10, you’ll need to burn it to a DVD before following these steps.

1. Attach the USB flash drive or insert the DVD on the PC where you want to install Windows 10.
2. Restart your PC.

If your PC does not automatically boot to the USB or DVD media, you might have to open a boot menu or change the boot order in your PC’s BIOS or UEFI settings. To open a boot menu or change the boot order, you’ll typically need to press a key (such as F2, F12, Delete, or Esc) immediately after you turn on your PC. For instructions on accessing the boot menu or changing the boot order for your PC, check the documentation that came with your PC or go to the manufacturer’s website. If you do not see the USB or DVD media device listed within the boot options, you may need to reach out to the PC manufacturer for instructions for temporarily disabling Secure Boot in your BIOS settings.

If changing the boot menu or order doesn’t work, and your PC immediately boots into the OS you want to replace, it is possible the PC had not fully shut down. To ensure the PC fully shuts down, select the power button on the sign-in screen or on the Start menu and select Shut down.

On the Install Windows page, select your language, time, and keyboard preferences, and then select Next.

Select Install Windows.

If you downloaded an ISO file for Windows 10, the file is saved locally at the location you selected. If you have a third-party DVD burning program installed on your computer that you prefer to use for creating the installation DVD, that program might open by going to the location where the file is saved and double-clicking the ISO file, or right-click the ISO file, select Open with and choose your preferred DVD burning software.

If you want to use the Windows Disk Image Burner to create an installation DVD, go to the location where the ISO file is saved. Right-click the ISO file and select Properties. On the General tab, click Change and select Windows Explorer for the program you would like to use to open ISO files and select Apply. Then right-click the ISO file and select Burn disc image.

If you want to install Windows 10 directly from the ISO file without using a DVD or flash drive, you can do so by mounting the ISO file. This will perform an upgrade of your current operating system to Windows 10.

Using Device Installation Functions

This section summarizes the device installation functions. By using the device installation functions, the installation software can perform the following types of operations:

Handle DIF codes.

Manage device information sets.

Manage driver lists.

Manage device interfaces.

Manage icons and other bitmaps.

To perform device installation operations that are not supported by the SetupAPI functions described in this section, call the appropriate general Setup functions or PnP Configuration Manager functions (CM_Xxx functions).

The following tables provide summaries of the following types of functions:

Driver Installation Functions

Installs a specified driver that is preinstalled in the driver store on a PnP device that is present in the system. (Windows Vista and later versions of Windows)

Preinstalls a driver in the driver store and then installs the driver on matching PnP devices that are present in the system. (Windows Vista and later versions of Windows)

Rolls back the driver that is installed on a specified device to the backup driver set for the device. (Windows Vista and later versions of Windows)

Displays the Hardware Update wizard for a specified device. (Windows Vista and later versions of Windows)

Uninstalls a device and removes its device node (devnode» data-linktype=»absolute-path»>devnode) ) from the system. (Windows 7 and later versions of Windows)

Installs a selected driver on a selected device.

Updates the function driver that is installed for matching PnP devices that are present in the system.

Device Information Functions

Creates an empty device information set. This set can be associated with a class GUID.

Creates an empty device information set. This set can be associated with a class GUID and can be for devices on a remote computer.

Creates a new device information element and adds it as a new member to the specified device information set.

Retrieves information about an existing device instance and adds it to the specified device information set.

Returns a context structure for a device information element of a device information set.

Retrieves the device instance ID associated with a device information element.

Retrieves the class GUID associated with a device information set if it has an associated class.

Retrieves information associated with a device information set including the class GUID, remote computer handle, and remote computer name.

Retrieves handles to the property sheets of a specified device information element or of the device setup class of a specified device information set.

Returns a device information set that contains all devices of a specified class.

Returns a device information set that contains all devices of a specified class on a local or remote computer.

Sets the specified device information element to be the currently-selected member of a device information set. This function is typically used by an installation wizard.

Retrieves the currently-selected device for the specified device information set.

Registers a newly created device instance with the Plug and Play manager.

Deletes a member from the specified device information set. This function does not delete the actual device.

Destroys a device information set and frees all associated memory.

Driver Information Functions

Builds a list of drivers associated with a specified device instance or with the device information set’s global class driver list.

Enumerates the members of a driver information list.

Retrieves detailed information for a specified driver information element.

Sets the specified member of a driver list as the currently selected-driver. It can also be used to reset the driver list so that there is no currently-selected driver.

Retrieves the member of a driver list that was selected as the driver to install.

Cancels a driver list search that is currently underway in a different thread.

Destroys a driver information list.

Driver Selection Functions

Displays a dialog that asks the user for the path of an OEM installation disk.

Selects a driver for a device by using an OEM path supplied by the user.

Default handler for the DIF_SELECTDEVICE request.

Device Installation Handlers

Calls the appropriate class installer, and any registered co-installers, with the specified installation request.

The default handler for the DIF_PROPERTYCHANGE request. It can be used to change the state of an installed device.

Registers the device-specific co-installers listed in the INF file for the specified device. This function is the default handler for DIF_REGISTER_COINSTALLERS.

The default handler for the DIF_INSTALLDEVICE request.

The default handler for the DIF_INSTALLDEVICEFILES request.

The default handler for the DIF_INSTALLINTERFACES request. It installs the interfaces that are listed in a DDInstall.Interfaces section of a device INF file.

This function is obsolete and cannot be used in any version of Microsoft Windows.

The default handler for the DIF_REMOVEDEVICE request.

The default handler for the DIF_UNREMOVE request.

The default handler for the DIF_REGISTERDEVICE request.

The default handler for the DIF_SELECTDEVICE request.

The default handler for the DIF_SELECTBESTCOMPATDRV request.

Device Installation Customization Functions

Retrieves class install parameters for a device information set or a particular device information element.

Sets or clears class install parameters for a device information set or a particular device information element.

Retrieves device install parameters for a device information set or a particular device information element.

Sets device install parameters for a device information set or a particular device information element.

Retrieves install parameters for the specified driver.

Sets the installation parameters for the specified driver.

Setup Class Functions

Returns a list of setup class GUIDs that includes every class installed on the system.

Returns a list of setup class GUIDs that includes every class installed on the local system or a remote system.

Retrieves the class description associated with the specified setup class GUID.

Retrieves the description of a setup class installed on a local or remote computer.

Retrieves the class of a specified device INF file.

Retrieves the GUIDs associated with the specified class name. This list is built based on what classes are currently installed on the system.

Retrieves the GUIDs associated with the specified class name. This resulting list contains the classes currently installed on a local or remote computer.

Retrieves the class name associated with the class GUID.

Retrieves the class name associated with a class GUID. The class can be installed on a local or remote computer.

Installs the ClassInstall32 section of the specified INF file.

Installs a class installer or an interface class.

Opens the device setup class registry key, or a specific subkey of the class.

Opens the device setup class registry key, the device interface class registry key, or a specific subkey of the class. This function opens the specified key on the local computer or on a remote computer.

Bitmap and Icon Functions

Builds an image list that contains bitmaps for every installed class and returns the list in a data structure.

Builds an image list of bitmaps for every class installed on a local or remote computer.

Retrieves the index within the class image list of a specified class.

Retrieves the index of the mini-icon supplied for the specified class.

Draws the specified mini-icon at the location requested.

Loads both the large and mini-icon for the specified class.

Loads a device icon for a specified device. (Windows Vista and later versions of Windows)

Destroys a class image list.

Device Interface Functions

Registers device functionality (a device interface) for a device.

Retrieves information about an existing device interface and adds it to the specified device information set.

Returns an alias of the specified device interface.

Returns a device information set that contains all devices of a specified class.

Returns a device information set that contains all devices of a specified class on a local or remote computer.

Returns a context structure for a device interface element of a device information set. Each call returns information about one device interface.

The function can be called repeatedly to obtain information about several interfaces exposed by one or more devices.

Returns details about a particular device interface.

Creates a registry subkey for storing information about a device interface instance and returns a handle to the key.

Opens the registry subkey that is used by applications and drivers to store information that is specific to a device interface instance and returns a handle to the key.

Deletes the registry subkey that was used by applications and drivers to store information that is specific to a device interface instance.

Is the default handler for the DIF_INSTALLINTERFACES request. It installs the interfaces that are listed in a DDInstall.Interfaces section of a device INF file.

Removes a registered device interface from the system.

Deletes a device interface from a device information set.

Sets a specified device interface as the default interface for a device class.

Installs a class installer or an interface class.

Opens the device setup class registry key, the device interface class registry key, or a specific subkey of the class. This function opens the specified key on the local computer or on a remote computer.

Device Property Functions (Windows Vista and Later)

Retrieves a device property that is set for a device setup class or a device interface class.

Retrieves a class property for a device setup class or a device interface class on a local or remote computer.

Retrieves an array of the device property keys that represent the device properties that are set for a device setup class or a device interface class.

Retrieves an array of the device property keys that represent the device properties that are set for a device setup class or a device interface class on a local or a remote computer.

Retrieves a device property that is set for a device interface.

Retrieves an array of device property keys that represent the device properties that are set for a device interface.

Retrieves a device instance property.

Retrieves an array of the device property keys that represent the device properties that are set for a device instance.

Sets a class property for a device setup class or a device interface class.

Sets a device property for a device setup class or a device interface class on a local or remote computer.

Sets a device property of a device interface.

Sets a device instance property.

Registry Functions

Creates a registry storage key for device-specific configuration information and returns a handle to the key.

Opens a registry storage key for device-specific configuration information and returns a handle to the key.

Deletes the specified user-accessible registry key(s) associated with a device information element.

Opens the setup class registry key, or a specific subkey of the class.

Opens the device setup class registry key, the device interface class registry key, or a specific subkey of the class.

This function opens the specified key on the local computer or on a remote computer.

Creates a nonvolatile registry subkey for storing information about a device interface instance and returns a handle to the key.

Opens the registry subkey that is used by applications and drivers to store information that is specific to a device interface instance and returns a handle to the key.

Deletes the registry subkey that was used by applications and drivers to store information that is specific to a device interface instance.

Sets the specified Plug and Play device property.

Retrieves the specified Plug and Play device property.

Retrieves a specified device class property from the registry.

Sets a specified device class property in the registry.

Other Functions

Retrieves the appropriate DDInstall section to use when installing a device from a device INF file.

Retrieves the name of the INF DDInstall section that installs a device for a specified operating system and processor architecture.

Retrieves the friendly name associated with a hardware profile ID.

Retrieves the friendly name associated with a hardware profile ID on a local or remote computer.

Retrieves a list of all currently defined hardware profile IDs.

Retrieves a list of all currently defined hardware profile IDs on a local or remote computer.

Restarts a specified device or, if necessary, starts all devices that are operated by the same function and filter drivers as the specified device.