Microsoft® Fingerprint Reader drivers for Windows 10

I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello (I didn’t use it even on Windows 7). Is there anyone who can tell me what to do?

I thougt, a good plan is to sent an email to Microsoft developers, but I don’t know any address 🙁

Replies (31) 

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We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

1. What is the make and model of the computer?
2. Have you updated the biometric drivers?
3. Did you try to create new user account and check to isolate the issue?

Kindly follow the below methods and check if it helps.

Method 1:

Update the display drivers through Device manager.

Update biometric drivers

Please follow the steps given here to uninstall and then reinstall the Display drivers.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and Biometric drivers and expand it .

d) Right-click the Biometric drivers , and click Update driver software.

e) Follow the onscreen instructions to update biometric drivers.

f) Reboot the computer and check.

If the issue persist, follow the below method.

Method 2:

Install the latest updates to the biometric drivers through Windows updates.

1. Open the Start menu and type Windowsupdate in the search bar.
2. Click on Windows update and Check for the updates.
3. Download and install if there are any pending updates to be installed.

Method 3:

The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.

Making older programs compatible with this version of Windows

You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

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Hello Mr. Kishore,

My computer is custom made (by myself) and this problem, I have it from the release of Windows7 (I was insider in that program, too). I really didn’t care at that moment, because Windows 7 does not have «Windows Hello».

On MIcrosoft Drivers page, this fingerprint have drivers only for Windows XP and Windows Vista (32bit versions).

Today, when I will go back home from work, I will try your methods, and see if it works.

Thank you in advance for your support.

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I tried those methods but none of them is working.

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This works for me on windows 8.1 but it have several issues, for example after wake up computer from a sleep sensor do not work and U have to restart windows.

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I am an engineer at Microsoft and would like to help you resolve your issue.

What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?

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I am an engineer at Microsoft and would like to help you resolve your issue.

What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?

First of all, thank you for helping me.

My fingerprint is produced by Microsoft, and at it’s time, was manufactured for Windows XP/Vista 32bit versions.

When I bought it, Windows 7 was released for insiders and it didn’t worked, but I didn’t care so much, because I didn’t had «Windows Hello» (didn’t exist at that moment). I know this fingerprint is the only one, produced by Microsoft and it have drivers for XP/Vista 32bit versions on Microsoft website (http://www.microsoft.com/hardware/en-us/d/fingerprint-reader).

I am very sure, many users will appreciate if someone will update this section, with 64bit drivers, including WIndows7 and 10 versions

4 people found this reply helpful

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We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

1. What is the make and model of the computer?
2. Have you updated the biometric drivers?
3. Did you try to create new user account and check to isolate the issue?

Kindly follow the below methods and check if it helps.

Method 1:

Update the display drivers through Device manager.

Update biometric drivers

Please follow the steps given here to uninstall and then reinstall the Display drivers.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and Biometric drivers and expand it .

d) Right-click the Biometric drivers , and click Update driver software.

e) Follow the onscreen instructions to update biometric drivers.

f) Reboot the computer and check.

If the issue persist, follow the below method.

Method 2:

Install the latest updates to the biometric drivers through Windows updates.

1. Open the Start menu and type Windowsupdate in the search bar.
2. Click on Windows update and Check for the updates.
3. Download and install if there are any pending updates to be installed.

Method 3:

The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.

Making older programs compatible with this version of Windows

You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

I have the same problem when i update to Win10, i´ve already update the biometrics but the problem continues.

FIX: Fingerprint doesn’t work in Windows 10 [Windows Hello]

• If the Windows Hello fingerprint scanning is not working, this can create a security risk.
• The main cause behind the Windows fingerprint scanning not working is a problematic driver.
• A possible solution for the Windows Hello fingerprint not available issue is to update your drivers.
• You can also try to use another fingerprint reader to secure your device.

1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
2. Click Start Scan to find Windows issues that could be causing PC problems.
3. Click Repair All to fix issues affecting your computer’s security and performance

• Restoro has been downloaded by 0 readers this month.

Windows 10 brought improved security and one of these features that improve the security of your computer is fingerprint scan.

A fingerprint scan sounds amazing if you have confidential data on your computer and you don’t want anybody to access it. However, it seems that fingerprint scanning isn’t working for some users on Windows 10.

The message states that We couldn’t find a fingerprint scanner compatible with Windows Hello fingerprint so let’s see how we can resolve this issue.

Not being able to use your fingerprint can be a security risk, and in this article, we’re going to cover the following issues:

• Windows 10 fingerprint blocked — The fingerprint reader is completely unresponsive, no matter what actions you may take
• Windows 10 fingerprint reader not working HP, Dell, Lenovo – According to users, a fingerprint reader isn’t working on isn’t related only to these brands and it can appear on almost any PC
• Windows Hello fingerprint setup not working – It can be a problem since you won’t be able to use fingerprint login at all
• Fingerprint scanner, the reader doesn’t work with Windows 10 – This issue affects both built-in and USB fingerprint readers
• Windows 10 fingerprint without a PIN, Hello – It’s impossible to use fingerprint scanning without setting up a PIN or using Windows Hello
• Windows 10 fingerprint greyed out – The fingerprint option can become grayed out, can be fixed by reinstalling your fingerprint reader drivers
• Windows Hello isn’t available on this device – This message usually occurs if you don’t have a fingerprint reader or if it doesn’t work properly
• Windows 10 fingerprint login not working, not available, missing – I f the fingerprint feature isn’t working or if it’s missing, be sure to try some of our solutions
• Windows 10 fingerprint stopped working – Fingerprint scanning stopped working suddenly, can be fixed by resetting fingerprints
• Windows 10 fingerprint and PIN not working – Can’t use fingerprint or PIN login, can be fixed by recreating your PIN and fingerprint

What can I do if fingerprint doesn’t work in Windows 10?

1. Update your drivers
2. Roll back drivers/use default drivers
3. Use a different fingerprint reader
4. Switch to local account / create a new account
5. Prevent your PC from turning off USB devices
6. Update HP Support Assistant
7. Uninstall the fingerprint software
8. Remove fingerprint scanning and update the fingerprint driver
9. Remove and recreate your PIN
10. Update your BIOS

1. Update your drivers

Often, it’s better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for the latest Windows 10 drivers.

If there are no Windows 10 drivers you can just download the latest drivers instead.

It’s also worth mentioning that in certain cases older drivers can actually work better than the latest ones, so you might try some older drivers as well.

Updating drivers manually is risky, so we recommend you to download and install a dedicated software to do it automatically.

Thus, you will keep your system away from damage by downloading and installing the wrong driver versions.

DriverFix

2. Rollback drivers/use default drivers

2.1 Rollback the fingerprint scanner driver

1. Right-click the Start button and choose Device Manager from the list.
   
2. Locate your fingerprint driver and double-click it to open its properties.
3. Click the Roll Back Driver button.
   

Note: If you’re sure that the problem is the latest driver and you manage to roll it back, to avoid future problems, check out this step-by step guide that will help you block Windows 10 from auto-updating certain drivers.

2.2 Use the default driver from Windows

1. Open Device Manager.
2. Find your fingerprint scanner driver.
3. Right-click it and choose Uninstall device.
   
4. Check Delete the driver software for this device and click Uninstall.
   

3. Use a different fingerprint reader

• 360° readability with anti-spoofing protection
• FIDO and U2F certifications
• Compatible with Dashlane, LastPass (Premium), Keeper (Premium), and Roboform, for websites

• It’s very small, easy to lose

If the issue persists, you can try to use a different fingerprint reader. In rare cases, your fingerprint reader might not be compatible with your computer’s hardware configuration or operating system.

Therefore, before buying a new fingerprint reader, make sure that the device is compatible with your machine.

We recommend getting the Kensington VeriMark USB Fingerprint Key, a tiny fingerprint reader that’s fully compatible with Windows.

4. Switch to local account/ create a new account

1. Open Settings and click on the Account icon.
2. In your account click Sign in with a local account instead.
   
3. Fill out your password and click on Next.
   
4. Set your username, the password for your local account, and click on Next.
   
5. Click on Sign out and finish.

Note: You can try creating a new account and setting up the fingerprint scanner for it. After that just delete the new account and switch back to the old one.