Windows 7 install hangs at Expanding Files 0%
Hello! My friends Computer Failed to start, and Repair, Restore, and Recovery Disc will not work. This has many restore points but can’t find any. Trying to install Windows 7 Ultimate from a Known to be good disc. It’s the Original and I tested it on another computer today, it works. Windows coppies files, then hangs at Expanding Windows Files (0%). Tried 15 times, Even left it overnite. Still at 0%. I am thinking what ever is causing windows not to start, is also causing Windows not to want to install. This computer is an HP and the warranty has expired. My Friend is poor with 4 kids and I am just trying to help her out. It’s a 300-1330 Touchsmart and has had this same operating system on it for 14 months with no problems, Except IE 10. We had to remove that because it crashed everytime she closed Internet Explorer. Message would pop up Internet explorer has stopped working and has to be closed. We went back to IE 9 and it worked perfect. But Now, We need Help. Any Ideas?
Any Help Would Be Greatly Appreatiated,
Replies (11)
* Please try a lower page number.
* Please enter only numbers.
* Please try a lower page number.
* Please enter only numbers.
It seems that, you need assistance to fix the Window 7 Ultimate installation. Please answer the followings, which will help us to guide you in right direction.
1. Are you doing Custom installation/Upgrade installation/Clean installation?
2. Are you able to boot to desktop?
3. Do you get any error message?
You are facing this issue might because of Window 7 Ultimate disc or CD/DVD reader.
You can try the following; this might help you to fix the issue status.
Installing Windows 7 using USB thumb drive.
You can also refer to:
If the issue still persists, send us more information to assist you better, we’ll be glad to assist you!
54 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hello! Computer with Problem HP 300-1330. My Computer HP 600-1005. They Both use the same DVD Drive. I have Tried my drive in her computer, same Problem. Please try to think away from DVD & DVD Drive Problem. I eliminated that in the first 2 hours of trying to fix this. Remember I said Can’t Repair or Restore. And there are over 100 restore points on that computer. 1 that I created months ago is labeled PERFECT. But Can’t find Restore Points. Recovery disc will not work. Windows DVD when inserted after you choose which partition says Coping files and you can see it is. but then it goes to Windows is Expanding Files (0%) forever. My self, I am thinking Motherboard or Processor. I removed her hard drive last night. Put it in an External Enclouser that has USB and plugged it in to my computer. Her hard drive is just fine. Re installed it in her computer 20 minutes ago. Tested hard drive with Spinrite, and WD had a couple of test I ran, It’s a good hard drive. I know there are Restore points on there. But computer can’t see them, Like it can’t start windows, it can’t expand files. Help! Any help will be greatly appeciated.
Have A Great Day!
5 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hello! Still No Changes. Start up repair Details:
Ran 5 Test Completely Successfull Error code for all 5 test 0x0
Root cause found:
Boot Configuration is corrupt.
Repair action:Partition table repair
Time taken=2371 ms
I still don’t think there is anything wrong with Windows files or hard drive.
Can’t reinstall windows from thumbdrive. I created it, but it’s not working.
I have been trying custom installation because upgrade wants to have
windows running when you insert the disc.
Please tell me if I am missing or doing something wrong? I am still thinking
it is processor or motherboard. Too many differant issues at one time:
Can’t Start Windows.
Can’t Repair Windows
Can’t Restore Windows
Can’t Recover using Disc created by this PC
Can’t Install windows — Custom Install
Known to be Good:
Windows Installation DVD
Recovery Disc — Created on this PC
Thumbdrive with Windows 7 — Works on another PC
Network adapter — Light flashes while sending MS Error Report
Mouse & Keyboard — Tested on my PC
Monitor — But touch screen doesn’t work until windows can start
I am running out of things to tell you. I’ve checked everything I can
think of. I am open for suggestions though. Have A Great Day!
Any Help Would Be Greatly Appreciated,
5 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
This repairs the BCD store: How to repair and reboot to Windows 7:
a) Insert the Windows 7 System Repair DVD or Installation DVD and reboot.
Create a Bootable Windows 7 DVD using the .ISO file
Burning a Windows 7 ISO File on a DVD
http://support.microsoft.com/default.aspx/kb/977640
b) Select the correct keyboard input method and click ‘Next’.
Note: If you are using the Windows7 Install DVD then at the ‘Install Now’ prompt (Do not pick the Install Now option) instead choose the ‘Repair your computer’ option located in the lower left of the display.
c) The System Repair tool will search for a valid operating system and will report that “Windows found problems with your computer’s startup options. Do you want to apply repairs and restart your computer?”
d) Click ‘Repair and restart’ and reboot again to the Windows 7 System Repair environment.
e) Click ‘Next’ at the keyboard selection prompt and when the ‘System Recovery Options’ screen appears verify that the “Use recovery tools that can help fix problems starting Windows” is selected.
Note: On a Dual Boot system there may be only one operating system listed if you have removed one of the two versions of Windows 7. Click the ‘Next’ button.
f) Now from the menu list select the ‘Command Prompt’ option.
g) At the DOS prompt type the following four commands:
bootrec.exe /fixboot (may return an ‘Eliment not found’ message)
bootrec.exe /ScanOs (Optional)
The /ScanOs option scans all disks for installations that are compatible with Windows Vista or Windows 7.
Additionally, this option displays the entries that are currently not in the BCD store.
Use this option when there are Windows Vista or Windows 7 installations that the Boot Manager menu does not list.
h) Close the command prompt window and click the ‘Startup Repair’ option.
i) The repair process may take some time, so wait until the process completes at which point you will see two messages
“Windows cannot repair this computer automatically” and “Startup Repair cannot repair this computer automatically”.
These messages are the result of the radical changes made by removing the other drive. Ignore the Send/Don’t send options.
Note: Please perform step j as detailed below, startup repair must be run multiple times (At least 3 times).
J) Close this message window by clicking on the X in the upper right corner of the Send/Don’t send window. Next click on the ‘View advanced options for system recovery and support’ option and from the main menu once again click ‘Startup Repair’. This time the repair process may only that a few seconds and when prompted “Startup Repair could not detect a problem”, click ‘Finish’ and run the ‘Startup Repair’ option one more time, click ‘Finish’, and then remove the System Repair DVD and click ‘Restart’. Reboot the computer.
4 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hello! I appreciate your help, But Nothing on DVD or Thumbdrive will work! You can see everything but when you choose an option it just sits there and does nothing. Tried 3 Windows DVD install disc and 2 dvd drives. This is not gonna work!! Tried Install with Thumbdrive. Same thing you can see what to choose but it goes nowhere. I took the drive out of my computer that works perfectly and a NEW never been used Windows 7 DVD, and the same thing.
Windows is on hard drive but motherboard and processor can’t see it — Won’t Boot
Windows cannot repair with or without disc — Will Not Work
Windows System Restore don’t work — Can’t find 1 and there are over 100. 1 created by me in Nov 2012
Windows Recovery Disc will not work — It just sits there after you choose an option. Discs made on that pc
Windows 7 can’t be installed from DVD — Hangs for days at Expanding Files (0%) Forever
Windows 7 can’t be installed from a Thumbdrive — Hangs when you choose an option
I Removed Hard drive and coppied an operating system on it last nite. Renamed first windows, Old Windows. Reinstalled Hard drive. Computer can’t start windows. Tested hard drive with 4 test, and it’s good. I am thinking Motherboard or Processor. Was hoping someone could suggest something to try that maybe I overlooked. I am about to make a boat anchor out of it. Any Help would be Greatly Appreciated. The girl that owns this computer is very poor with 4 kids and no husband or boy friend, I am just trying to help her out. Her mother used to be my best friend in the world, but was killed a year ago in a car accident. I was sure hoping to help her out. This is the first computer, I can say I don’t know what’s wrong with it. I have fixed Hundreds of computers. But this 1 has me stumped. New Motherboard on ebay $48.00 plus shipping. New Processor on ebay $63.00, with free shipping. If it was mine, I would.
But this belongs to someone else, and she has no extra money.
Windows 7 install hangs on the «Starting Windows» screen and does not proceed.
Replies (10)
Are you sure that your hardware is compatible with Windows 7 64 bit? Do you experience the same problem when you attempt to install the 32 bit version?
Give that a try and report if you get the same problem:
Download the appropriate edition you have a license for and see if it works.
Also try the following:
Disconnect any non-essential devices you might have attached to the machine, they might be interfering with setup.
If you have more than one hard disk installed, disconnect all except the target hard disk where you will be installing Windows 7.
Try reducing the amount of installed RAM to 1 GB or a single stick and see if the installation completes, they you can reattach both the hard disks and memory.
5 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
1 person found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Sorry to hear, try with the 2 GB and see if it makes a difference.
Question, what are you attempting, a complete copy of Windows 7 with SP1 or just the Service Pack itself?
If its just the Service Pack, I recommend you do this instead and use your product key located on your COA sticker to do a repair upgrade:
Download a copy of Windows 7 Home Premium with Service Pack 1 already integrated:
ImgBurn — In addtion to supporting the creation of CD’s from .ISO files,
it supports a wide range of other image file formats, and it’s free.
(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)
http://www.imgburn.com/
Note: Always use the slowest burn speed (4x or 2x) if offered a choice.
Then do a repair upgrade over your current installation:
Where to find your product key?
You can find the product key for Windows 7 Home Premium at the bottom of your laptop or within the Battery Compartment.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
With so much having gone wrong perhaps you could start with a clean sheet by activating the Dell Factory Restore function.
Dell Factory Image Restore [extract from manual for Dell Inspiron 1545 — not the same model but probably the same procedure]
1. Turn on the computer.
2. When the Dell logo appears, press several times to access the Advanced Boot Options Window.
Note: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
3. Select Repair Your Computer. The System Recovery Options window appears.
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.
6. Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.
Note: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.
7. Click Next. The Confirm Data Deletion screen appears.
Note: If you do not want to proceed with Factory Image Restore, click Cancel.
8. Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.
9. Click Finish to reboot the system.
Incidentally, are the failures you have referred to associated with using a System repair disk made using that function of Windows 7? I have found many references to such failures & have experienced them myself. Apparently, the existence of the Dell Factory Restore partition corrupts the Windows System Repair Disk creation process [without telling you at the time]. Once you are back up & running you can apparently make a successful System repair disk using Dell DataSafe Backup although I never got the chance to try this. You can also test a System repair disk safely — just boot from it & eventually it asks for language & keyboard info then looks for images to work from and you can safely cancel & tell it to reboot at that point. I seem to have lost my note of the error code but the faulty repair disks gave the same error as everyone else reporting it in the Dell forums & it was before it reached the stage of asking for language & keyboard info.
[found it — repair disk error 0x4001100200001012]
