windows had an unexpected shutdown-bluescreen 0x0000009f

original title: windows had an unexpected shutdown-bluscreen

ok about a week ago i was going over a friends house for a few days and right before i left i shutdown my computer i waas waiting for it to shutdown but it was taking longer than usual i was in a rush and i sould not wait so i left. when i got back a few days later i stared up my computer a window popped up saying windows recovered from an unexpeced shutdown (problem event name: BlueScreen). I was not sure what it ment so i let it go. a few days later i happened again so i did a system restore as far back a possible and just a while ago i got the message again. i checked the action center and it listed two problems.

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Files that help describe the problem (some files may no longer be available)

View a temporary copy of these filesWarning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem

OS Version: 6_1_7600

Service Pack: 0_0

Bucket ID: X64_0x9F_3_NW1900_IMAGE_hidusb.sys

Server information: 90d2a331-edec-44bb-b443-d10bf914de98

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800671bb40, 0xfffff80000b9c518, 0xfffffa8003c30b10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080810-21902-01.

Replies (5) 

The STOP error that you are receiving (0x9F DRIVER_STATE_POWER_FAILURE) is typically caused by a fault with a device driver installed on your computer that is not handling power event requests appropriately. I would advise that you visit your computer manufacturer’s support site for the latest drivers available for your computer.

Also, ensure that you’ve installed all of the latest updates available through Windows Update. You can check for new updates by clicking on Start, All Programs, and then click on Windows Update. In the task pane on the left hand side of the window, click on «Check for updates».

windows has recovered from an unexpected shutdown — BlueScreen

Problem — Shut down unexpectedly Date — 9/3/09 10:51 PM Status — report sent

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Mini090309-01.dmp
sysdata.xml
Version.txt

BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800A144060
BCP3: FFFFFA800CB8C050
BCP4: FFFFFA800C78A5E0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 8bff41dc-117b-433c-8e1a-c7179f943288

From all the posts I’ve read it sunds like this is a software or hardware issue with Vista (maybe driver). There are resolutons e.g. 1)going thru your hardware manager & checking all the settings to see if one is unchecked for PC during sleep mode, or 2)updates KB973879 & KB972036 that caused the problems & when uninstalled fixed them & most promissing 3)is the Article ID: 958233 «How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly».
As I said this PC is brand new — first powered on 9/2/09 (however software came installed from DELL-could there have been a problem before I powered it up?). All I did was plug in a normal usb keyboard/mouse then a Blueray Logitech Keyboard/mouse, an HP printer (which I have since removed/restarted several times since), Bose speaker system & of course the monitor.
So my question is I guess, before I start doing system restores & other things mentioned in the above article for a problem no one seems to have a real handle on is there any new info out there to share. What about the problem reports that are sent to Microsoft? Can I expect any resolution from those? Have automatic updates on, are there any I should remove? I have a free upgrade to WINDOWS 7, when does that come out? Might that fix the problem?
Is there any way to drill down to determine which driver might be causing the problem if it is a driver issue?
thanks,
rich

Run the SFC /scannow per the link I posted and check the log file as indicated there.

ntoskrnl.exe is a Vista system file and it crashing due to the cause of this issue which is likely either
hardware — Video card not seated properly or a power supply issue and/or driver issues.

Remove ALL power to system — open case and remove and reseat all cards. Remove and reseat
all cables (do not just attempt to snug) on both ends for those can have removeable ends (this
helps remove minor corrosion).

Here is my generic driver updater and see the other methods on the page I referred you to above.

For Drivers check System Maker as fallbacks and Device Maker’s which are the most current.
Control Panel — Device Manager — Display Adapter — write down the make and complete model of your
video adapter — double click — Driver’s tab — write down the version info. Now click UPdate Driver (this
may not do anything as MS is far behind certifying drivers) — then Right Click — Uninstall — REBOOT
this will refresh the driver stack.

Repeat that for Network — Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
own software and drivers and any other major device drivers you have.

Now go to System Maker’s site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker’s site
(Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
updates at System Maker’s site while there.)

Download — SAVE — go to where you put them — Right Click — RUN AD ADMIN — REBOOT after each installation.

Always check in Device Manager — Drivers tab to be sure the version you are installing actually shows up. This
is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
driver — reboot — check to be sure it is installed and repeat as needed.

Repeat at Device Makers — BTW at Device Makers DO NOT RUN THEIR SCANNER — check manually by model.

Manually look at manufacturer’s sites for drivers — and Device Maker’s sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
manually if you wish.

How to Fix the Error «Windows has recovered from an unexpected shutdown»?

Computer suddenly shuts down along with a message «Windows has recovered from an unexpected shutdown»? Don’t panic. Below is the solution!

Data Recovery Tips

Oct 22,2020 • Filed to: Data Recovery Tips • Proven solutions

How to fix Windows has recovered from an unexpected shutdown?

«This appears once every other week or so: «Windows is recovering from an unexpected shutdown.» I came up to the laptop, and it was restarting, but no one had been on it. When I clicked on the internet icon that was a frozen circle, it said «Windows explorer has stopped working». I clicked for a solution, and the main screen reloaded. Then the window «Windows has recovered from an unexpected shutdown» appeared.»

There are times when your computer suddenly shuts down and then a message will prompt and says «Windows has recovered from an unexpected shutdown«. For some users, they will be prompted with the message after the Blue Screen of Death (BSOD) appears. At times, a user might get stuck in a restart loop before being able to have the Home screen appears again. Others might land on the Home screen in Safe mode. Below is a solution that can help you solve the above mentioned issue.

Part 1. Windows Recovered from an Unexpected Shutdown? Let’s Fix It!

Firstly, before we know what to do, this part we are ging to discuss some possible reasons that may cause this issue and how can we fix it in three steps.

Possible Reasons that Caused Windows Computer to Shutdown Unexpectedly?

According to Windows, the blue screen is also known as stop errors. Errors that prompted the unexpected shutdowns may be contributed from both software and hardware issues. Sometimes, unexpected error occurs when a device experience unexpected loss of power or when it is turned off abruptly without following the appropriate shut down sequences.

In other cases, incorrect drivers, faulty or incompatible hardware could be the culprits. As the causes can be very different, there are no one standard step to resolve the problem. It will all depend on whether you can identify the root cause.

In any case, usually, a Debug File will also be available whenever you receive the message «Windows has recovered from an unexpected shutdown». Kindly read the Debug File as it will provide information about the crash and its logs; this can be great assistance in pin pointing the cause.

How to Fix the Shutdowns on Windows 10/8/7/Vista?

1. Take A Trail on the Solution that Provided by Windows

If you would like to try out solutions offered by Windows, there are various tools and methods that you can utilize, depending on whether you are able to start Windows or if you are not able to start Windows at all.

• If you are able to start Windows, consider undoing recent changes by using the «System Restore» function, use «Action Center» to check for potential solutions or checking Windows Update for software updates. In addition to that, a user can also check if there are any errors with their hard disk or memory and use safe mode to trouble shoot potential problems. In the case of incompatible drivers, a user can try to search for a compatible one at the manufacturer’s website.
• If you are not able to start Windows at all, you can try to start Windows in safe mode, use Startup Repair to fix Windows startup files, try to undo recent changes by utilizing System Restore or restoring your computer by using a system image backup. If none of these works, try reinstalling Windows all over again.

If the above solution cannot help you solve your problem, you can take the below detailed method to fix Windows unexpected shutdown error.

2. Uninstall Incorrect Driver

As we mentioned above, an incompatible driver may be result the error of «windows is recovering from an unexpected shutdown error». So you can check the Windows operating systems as follows:

• Check the Windows bit (32bit/64bit) or Windows version (10/8/7/Vista/XP) are installed accordingly or not;
• Check the desktop or laptops’s model.

Uninstall the incompatible driver in the system by clicking on «My Computer > Properties > Device Manager» and install the supported one.

3. Check Hardware Failure

If there is a hardware failure in the system, Windows unexpected shutdown error is found. Just check the CPU and decide how to solve the issue.

Part 2. What to Do If You Lost Data Due to Windows Unexpected Shutdown

It can be quite frustrating if your computer shuts down unexpectedly and then you realized that some of your files went missing. Fortunately, thanks to Recoverit and Recoverit for Mac, you can easily get back your lost files from Windows or Mac computer after an accidentally shutdown error.

This program is an easy to use software that will be able to recover data like audio, videos, photos, documents, emails, etc. from computer, external hard drive, memory cards, etc. within few simple clicks.

Recoverit Data Recovery

Why Choose This Software to Recover Lost Data in Unexpected Shutdown:

• It can retrieve data that was lost due to various causes.
• The feature of deep scan can also be enabled.
• Users can benefit from its ease of use, fast processes and able to resolve data loss smoothly.
• It is also fully compatible with for Windows 10, 8.1, 8, 7, Vista and XP.

Now, please follow this easy steps to recover lost data due to unexpected shutdown.

Step 1. Launch the Software

Launch the software and then you can select location where you would like to restore the recovered files into in the next window that appears. To initiate the scanning process, simply click on the «Start» button.

Step 2. Scan the Lost Files

Once scanning process is completed, you will be able to preview the files before recovery process. Files recovered will be listed in accordance to their file type and path and it will show its original file names.

Step 3. Recover Your Files

Simply mark and choose the files that you wish to recover and click on the «Recover» button to complete the process. These files will be saved in the location you have indicated previously.

Pro Tips:

• Kindly save the recovered files in another location and avoid the same path where you have lost the files previously.
• Enable deep scan function to have a more wholly scanning of your device.
• Check the status of files as it will indicate if a file is actually good or bad for recovery.

windows has recovered from an unexpected shutdown — Event ID: 6008

My laptop has been working normally until some hours ago. I turned it on without problems, opened firefox as I always do. I had maybe 4 open tabs though I tend to have many many maaany more open if I’m using it, but I had just started it, so only had a few, with some Facebook pages and yahoo search. It prompted an important Windows update, I selected it to download it and before it could finish it, it showed a problem and said it had failed. Since this have happened before without showing any bad consequences, I didn’t really care.
I remember deleting a video that I had downloaded yesterday though, while it was trying to download the Windows Update, but that’s about it, I haven’t installed any new hardware nor software.
I wasn’t near the computer nor the bedroom, but I was playing a song on Winamp and it was loud so I could listen to it from where I was standing. This happened for some minutes and then I heard a loud noise, I realized the song wasn’t playing anymore and it was coming from the laptop so I ran towards it. It was showing the blue screen saying something like Windows must shut down to prevent damage, I think it showed a binary number but I can’t say I got the chance to observe any further, I was panicking since it was the 1st time it happened, I didn’t know what else to do but letting the computer handle it on its own. A few seconds after it restarted itself, everything loaded normally and then a dialogue box from Windows said something like windows has recovered from an unexpected shutdown and asked me if I wanted to let it check I dunno if it said possible solutions or a way for it not to happen again. Either way I said OK, and it seemed it was scanning and checking stuff but it didn’t prompt anything else. Neither if the problem was found, nor if anything was fixed.
I haven’t turned the computer off yet. I had to leave after minutes of what happened, and when I was back I started browsing and checking for possible reasons. So far nothing seems to be the cause of it. I’m tempted to do a system restore and try to download that update again (definition update for windows defender kb915597 definition 1.153.1042.0) and see what happens but I’m clueless about what steps to take. By the way, I’ve tried to download it manually, but on the Microsoft site it doesn’t show this particular definition. I doubt it’s connected to what caused the shutdown but I point it out just in case.
The temperature is OK as well according to Core Temp. At the moment for instance I have a gazillion open programs and tons of tabs not only in Firefox but also in Chrome and it shows 42ºC (says the max should be 90). I doubt it’s a hardware problem. I have no clue though if it’s connected to a driver, nor how I could find that out.
I really don’t know how to use the Event Viewer, since I’m less than a newb when it comes to computers. I double clicked item by item around the time when I remembered it happened and this seems to be the log of the aftermath.

Log Name: System
Source: EventLog
Date: 02/07/2013 12:31:55 p.m.
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Leo-PC
Description:
The previous system shutdown at 12:30:11 PM on ‎7/‎2/‎2013 was unexpected.
Event Xml:

6008
2
0
0x80000000000000

394386
System
Leo-PC

12:30:11 PM
‎7/‎2/‎2013

1995

DD070700020002000C001E000B00A300DD070700020002000F001E000B00A300600900003C000000010000006009000000000000B00400000100000000000000

is there a way to find out when did it happen precisely? I clicked one by one in the Administrative events, but maybe I should check elsewhere. Please guide me on this!
I could see before the errors there was a warning about 30 minutes before and this is what it said:
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 02/07/2013 11:59:01 a.m.
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: Leo-PC
Description:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_RIMSPTSK#DISK&VEN_RICOH&PROD_MEMORYSTICKSTORAGE&REV_1.00#MS0001#.
Event Xml:

219
0
3
212
0
0x8000000000000000

394336

System
Leo-PC

114
WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_RIMSPTSK#DISK&VEN_RICOH&PROD_MEMORYSTICKSTORAGE&REV_1.00#MS0001#
3221226341
14
\Driver\WUDFRd
0

I don’t want to flood with useless information. I’d appreciate it if you guys could tell me which info I should be giving, and if I’m in the right place checking (Administrative Events)
Not sure how relevant this is but here I copy some of the system info:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Sony Corporation
System Model VGN-NW120J
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. R0180Y4, 27/08/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = «6.1.7601.17514»
Installed Physical Memory (RAM) 4,00 GB
Total Physical Memory 3,84 GB
Available Physical Memory 1,60 GB
Total Virtual Memory 7,68 GB
Available Virtual Memory 4,44 GB
Page File Space 3,84 GB
Page File C:\pagefile.sys

It all seems to be working fine so far. I went to Computer, selected the disc, left click properties, Tools, Error-checking — check now, but it’ll do it on the next restart I think. Anyway, any help or clue would be much appreciated, thanks!