Windows Mail error, «Message cannot be found» and emails are lost

Problems with windows mail:
Click on any message in a folder and get the same one opening
Move any message to Inbox and then all messages remaining in folder show «Message Cannot be found»
Move new message to folder and when opened it shows content from another message
Generally messages are scrambled and/or lost — not sure
Virus software up to date and scanned
Able to send/receive fine, only problems with drag and drop/move messages to other folders
Only variable that has changed is the file compression, now turned off but still no change when trying to mvoe files then open
Backup useless because files get corrupted/screwed up before backup

How do i get my emails back? How do I get Windows Mail working properly so I can trust it. Microsoft useless for support — they want cash though it is a new machine, they say OEM should provide support, but OEM can’t fixt and referred me to Microsoft.

Hi B_Mac,
Welcome to Microsoft Answers.

You may try these:
A) Try scanning the computer using Antivirus software because this issue can occur if the computer is infected with virus. You can do a PC Safety scan by clicking on the link http://onecare.live.com/site/en-us/default.htm and Clicking on the Full Service scan and accept the Agreement.

B) This issue might also be because the User Profile is corrupted, so create a new profile if the above step does not resolve. Then configure Windows Mail and check if its working.
1. Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
2. Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Create a new account.
4. Type the name you want to give the user account, click an account type, and then click Create Account.
“Setting up Windows Mail “http://windows.microsoft.com/en-AU/windows-vista/Getting-started-with-e-mail#section_2

C) To recover the lost emails try these:
For Windows Mail, by default, the data is stored in the location C:\Users\ \AppData\Local\Microsoft\Windows Mail
Check if the data is present in that folder. If it is present you can import the data to the Windows mail.

i. Open Windows Mail by clicking the Start button , clicking All Programs, and then clicking Windows Mail.
ii. Click the File menu, point to Import, and then click Messages.
iii. Click Windows mail, and then click Next.
iv. Make sure Import mail from a windows mail store directory is selected, and then click OK.
v. Click Browse, find the windows mail folder(C:\Users\ \AppData\Local\Microsoft\Windows Mail) you copied to this computer, and then click the folder once to select it. (Do not open the folder when you select it.)
vi. Click Select Folder, and then click Next.
vii. Click All folders to import all the folders, or click Selected folders and select which message folders you want to import, and then click Next.
viii. Click Finish.

Diana
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Windows Mail Error Messages

I have Windows Vista Home Premium installed on my Dell computer and run Windows Mail version 6. ISP is BT

When I open up Windows Mail, I am told that new messages are being received however, I usually only receive one new message before the following error messages appear:

Message number 219 could not be retrieved. Account: ‘mail.btinternet.com’, Server: ‘mail.btinternet.com’, Protocol: POP 3, Server Response: ‘-ERR inactivity timeout’, Port: 110, Secure(SSL): No, Server Error: 0x800 CCC 90, Error Number: 0x800420CD

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.btinternet.com’, Server: ‘mail.btinternet.com’, Protocol: POP 3, Port: 110, Secure(SSL): No, Error Number: 0x800 CCC 0F

The only way I can get the remaining new messages is to shut down and re-open Windows Mail for each new message, which can be very frustrating.

Can anyone suggest how I can solve this problem, your help would be very much appreciate.

Moved from Windows Live Mail and irrelevant replies deleted

windows live mail error message 0x800ccc19

I cannot send or receive mail because I keep getting error messages, how can I fix this problem? I’m not computer savvy so layman terms please. Thank You. This is the message:

Unable to send or receive messages for the Roadrunner (xxx) account. A time-out occurred while communicating with the server.

Server: ‘pop-server.roadrunner.com’
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

Gary VanderMolen, Microsoft MVP (Mail)

I cannot send or receive mail because I keep getting error messages, how can I fix this problem? I’m not computer savvy so layman terms please. Thank You. This is the message:

Unable to send or receive messages for the Roadrunner (xxx) account. A time-out occurred while communicating with the server.

Server: ‘pop-server.roadrunner.com’
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

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What are the server settings

Incoming (POP3) Mail Server: pop-server.sc.rr.com

Outgoing (SMTP) Mail Server: smtp-server.sc.rr.com

News (NNTP) Server: news-server.sc.rr.com

Read the info in the above link on how to set the correct Mail Server Settings.

It says Outlook Express, but process is basically the same for Windows Live Mail.

The incoming and outgoing mail servers for Time Warner Road Runner clients are:

Alabama (Birmingham)
incoming mail server: pop-server.bham.rr.com
outgoing mail server: smtp-server.bham.rr.com

Alabama (Dothan)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Alabama (Elmore)
incoming mail server: pop-server.elmore.rr.com
outgoing mail server: smtp-server.elmore.rr.com

Alabama (Eufaula)
incoming mail server: pop-server.eufaula.rr.com
outgoing mail server: smtp-server.eufaula.rr.com

New York: (Buffalo)
incoming mail server: pop-server.buffalo.res.rr.com
outgoing mail server: smtp-server.buffalo.res.rr.com

California (Bakersfield)
incoming mail server: pop-server.bak.rr.com
outgoing mail server: smtp-server.bak.rr.com

California (San Diego)
incoming mail server: pop-server.san.rr.com
outgoing mail server: smtp-server.san.rr.com

California (Southern / Los Angeles)
incoming mail server: pop-server.socal.rr.com
outgoing mail server: smtp-server.socal.rr.com

California (Desert Cities)
incoming mail server: pop-server.dc.rr.com
outgoing mail server: smtp-server.dc.rr.com

Florida (Cantonment)
incoming mail server: pop-server.panhandle.rr.com
outgoing mail server: smtp-server.panhandle.rr.com

Florida (Central Florida, Orlando)
incoming mail server: pop-server.cfl.rr.com
outgoing mail server: smtp-server.clf.rr.com

Florida (Cape Coral / Naples)
incoming mail server: pop-server.swfla.rr.com
outgoing mail server: smtp-server.swfla.rr.com

Florida (Lake City / Live Oak)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (Palatka)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (St. Augustine)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (Tampa Bay)
incoming mail server: pop-server.tampabay.rr.com
outgoing mail server: smtp-server.tampabay.rr.com

Georgia (Ft. Benning)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Hawaii (Hawaii)
incoming mail server: pop-server.hawaii.rr.com
outgoing mail server: smtp-server.hawaii.rr.com

Indiana (Indianapolis)
incoming mail server: pop-server.indy.rr.com
outgoing mail server: smtp-server.indy.rr.com

Indiana (Terre Haute)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Kansas (Kansas City)
incoming mail server: pop-server.kc.rr.com
outgoing mail server: smtp-server.kc.rr.com

Kansas (Colby)
incoming mail server: pop-server.we.rr.com
outgoing mail server: smtp-server.we.rr.com

Louisiana (Houma)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Louisiana (La Place)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Louisiana (Monroe)
incoming mail server: pop-server.jam.rr.com
outgoing mail server: smtp-server.jam.rr.com

Louisiana (Shreveport)
incoming mail server: pop-server.sport.rr.com
outgoing mail server: smtp-server.sport.rr.com

Maine (Southeast Maine, Portland)
incoming mail server: pop-server.maine.rr.com
outgoing mail server: smtp-server.maine.rr.com

Massachusettes (Athol)
incoming mail server: pop-server.mass.rr.com
outgoing mail server: smtp-server.mass.rr.com

Massachusettes (Berkshire County)
incoming mail server: pop-server.berkshire.rr.com
outgoing mail server: smtp-server.berkshire.rr.com

Michigan (Detroit)
incoming mail server: pop-server.twmi.rr.com
outgoing mail server: smtp-server.twmi.rr.com

Minnesota (Minneapolis)
incoming mail server: pop-server.mn.rr.com
outgoing mail server: smtp-server.mn.rr.com

Mississippi (Jackson)
incoming mail server: pop-server.jam.rr.com
outgoing mail server: smtp-server.jam.rr.com

Missouri (Kansas City)
incoming mail server: pop-server.kc.rr.com
outgoing mail server: smtp-server.kc.rr.com

Nebraska (Lincoln)
incoming mail server: pop-server.neb.rr.com
outgoing mail server: smtp-server.neb.rr.com

New Hampshire (Keene)
incoming mail server: pop-server.ne.rr.com
outgoing mail server: smtp-server.ne.rr.com

New Jersey (Bergen)
incoming mail server: pop-server.nj.rr.com
outgoing mail server: smtp-server.nj.rr.com

New York (Albany)
incoming mail server: pop-server.nycap.rr.com
outgoing mail server: smtp-server.nycap.rr.com

New York (Central Northern)
incoming mail server: pop-server.twcny.rr.com
outgoing mail server: smtp-server.twcny.rr.com

New York (Hudson Valley, Catskills)
incoming mail server: pop-server.hvc.rr.com
outgoing mail server: smtp-server.hvc.rr.com

New York (New York City, Manhattan)
incoming mail server: pop-server.nyc.rr.com
outgoing mail server: smtp-server.nyc.rr.com

New York (Rochester)
incoming mail server: pop-server.rochester.rr.com
outgoing mail server: smtp-server.rochester.rr.com

New York (Binghamton, Vestal, Johnson City)
incoming mail server: pop-server.stny.rr.com
outgoing mail server: smtp-server.stny.rr.com

New York (Staten Island)
incoming mail server: pop-server.si.rr.com
outgoing mail server: smtp-server.si.rr.com

North Carolina (Raleigh, Durham, RTP)
incoming mail server: pop-server.nc.rr.com
outgoing mail server: smtp-server.nc.rr.com

North Carolina (East Carolina, Wilmington)
incoming mail server: pop-server.ec.rr.com
outgoing mail server: smtp-server.ec.rr.com

North Carolina (Greensboro, Winston-Salem, High-Point)
incoming mail server: pop-server.triad.rr.com
outgoing mail server: smtp-server.triad.rr.com

North Carolina (Charlotte Metro)
incoming mail server: pop-server.carolina.rr.com
outgoing mail server: smtp-server.carolina.rr.com

Ohio (Cincinatti)
incoming mail server: pop-server.cinci.rr.com
outgoing mail server: smtp-server.cinci.rr.com

Ohio (Columbus)
incoming mail server: pop-server.columbus.rr.com
outgoing mail server: smtp-server.columbus.rr.com

Ohio (North East)
incoming mail server: pop-server.neo.rr.com
outgoing mail server: smtp-server.neo.rr.com

Ohio (Western)
incoming mail server: pop-server.woh.rr.com
outgoing mail server: smtp-server.woh.rr.com

Pennsylvania (Erie)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Pennsylvania (Philadelphia)
incoming mail server: pop-server.ucwphilly.rr.com
outgoing mail server: smtp-server.ucwphilly.rr.com

South Carolina (Columbia)
incoming mail server: pop-server.carolina.rr.com
outgoing mail server: smtp-server.carolina.rr.com

Tennessee (Memphis)
incoming mail server: pop-server.midsouth.rr.com
outgoing mail server: smtp-server.midsouth.rr.com

Texas (Austin)
incoming mail server: pop-server.austin.rr.com
outgoing mail server: smtp-server.austin.rr.com

Texas (El Paso)
incoming mail server: pop-server.elp.rr.com
outgoing mail server: smtp-server.elp.rr.com

Texas (Houston)
incoming mail server: pop-server.houston.rr.com
outgoing mail server: smtp-server.houston.rr.com

Texas (Rio Grande Valley)
incoming mail server: pop-server.rgv.rr.com
outgoing mail server: smtp-server.rgv.rr.com

Texas (San Antonio)
incoming mail server: pop-server.satx.rr.com
outgoing mail server: smtp-server.satx.rr.com

Texas (Heart of Texax – Waco, Temple, etc.)
incoming mail server: pop-server.hot.rr.com
outgoing mail server: smtp-server.hot.rr.com

Texas (Greater Texas, Beaumont)
incoming mail server: pop-server.gt.rr.com
outgoing mail server: smtp-server.gt.rr.com

Texas (Corpus Christi, Eagle Pass, Kerrville, Laredo)
incoming mail server: pop-server.stx.rr.com
outgoing mail server: smtp-server.stx.rr.com

Texas (Witchita Falls)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

West Virginia (Clarksburg)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Wisconsin (Milwaukee)
incoming mail server: pop-server.wi.rr.com
outgoing mail server: smtp-server.wi.rr.com

Wisconsin (North East Wisconsin, Green Bay)
incoming mail server: pop-server.new.rr.com
outgoing mail server: smtp-server.new.rr.com

For further Windows Live Mail questions:

Discussions in Windows Live Mail Desktop

They should be able to help you when you repost your question in the above Windows Live Mail Discussion Group.