Operating system intermittently crashes with a «0x0000007E» Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2

Not sure if this is the right fix? We’ve added this issue to our memory dump diagnostic which can confirm.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, the operating system may crash intermittently. Additionally, you receive a Stop error message that resembles the following:

Stop 0x0000007E ( parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The parameters in this Stop error message vary, depending on the configuration of the computer.

Not all «0x0000007E» Stop error messages are caused by this issue.

This issue usually occurs on a file server, and does not occur when Server Message Block (SMB) Version 2 is disabled.

Cause

This issue occurs because of a race condition that is triggered when a NULL lease handle is accessed after the lease spinlock is released.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a «Hotfix download available» section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The «Hotfix download available» form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows 7 Service Pack 1 (SP1)

Windows Server 2008 R2

Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

The files that apply to a specific product, milestone (RTM, SP n), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Common Causes of Operating System Crashes [closed]

Want to improve this question? Update the question so it focuses on one problem only by editing this post.

Closed 5 years ago .

I am interested to learn: what are the most common technical causes (from the perspective of operating system programming) of an operating system crash (not limited to Windows crashes)? I’m looking for an answer not like «too many apps open», but what specifically happens when too many apps are open that causes the crash.

8 Answers 8

1. Bad drivers
2. Kernel bugs
3. Hardware failure
4. End of resources

A modern operating system will not let a mere application crash it.

It’s Buggy Drivers that cause OS crashes. Only the OS itself and drivers are able to harm the system.

To your suggestions:

No OS has problems if an application accesses the same memory as the OS. Either the memory is accessible or it is not. If an application tries to access memory that it should not the CPU generates a segmentation-fault. The OS hands this over to the application and the problem is solved. (in 99% the app will crash afterwards, but that’s not the fault of the OS).

You’re suggesting that slower programs are more safe. That’s not true. The OS does not need to know what exactly your program is doing.

In modern OS, application code and OS code run in separate address spaces. The application code cannot crash the operating system. See here:

The most common readon for a crash is code that is acting as part of the OS interfearing with other code that is acting as part of the OS. A common cause is poorly written device drivers that live in the OS’s address space.

Less often, crashes are caused by hardware faulures.

Any OS crash can occur due to either of the two main reasons:

1. Hardware Problem.
2. Software Problem.

HARDWARE PROBLEMS:

Power Related problems: Improper functioning of the System Power Supply can lead to immediate shutting down of the System.

Overheating of RAM: Overheating RAM could lead to corruption of data in it.This can lead to definite crash where reset is a must.

Improper Overclocking: Causes Overheating. Certain Hardware Components are sensitive to heat. When Overheating occurs automatically the system shuts down.

Bad Sectors in Hard Drive: The Hard disk is divided into sectors where data is stored. Some sectors become Bad sectors. Reasons: a. Prolonged usage — many writes and reads. b. Manufacturing defect. If sectors in the hard disk, where important system information is stored, becomes a bad sector then it is difficult to load those files, thus leading to a crash.

RAM Issues: Cause: Data retrieval not possible. This is very important as this leads to Fatal Exception Error

Major Misconception: An application crash in your system does not always lead to a system crash. Generally «Nothing» happens to the OS. It just sends you a report saying so and so application has crashed.

Windows 10 Crashing Issues [FIXED] – 2020 Guide

Last Updated: 1 year ago

When you’re listening to music or focusing on your deadline work, your Windows 10 computer crashes, and you don’t know what you’ve done to cause the crash. This would be so frustrating.

Why is Windows 10 crashing? There are carious causes for this problem, such as corrupted files or hardware faulty. But don’t panic! There are workarounds to fix the problem. Before throwing your computer out of the window, try these solutions.

7 Fixes for Windows 10 Crashing Issues

Here are the solutions that have helped people resolved the crashing issues. You shouldn’t have to try them all; just work your way down the list until everything’s working again.

Fix 1: Disconnect external devices

If you’ve connected any external device to your computer, it’s possible to cause the Windows system crash, because there may be a problem of the communication between your device and the Windows 10 system.

You should unplug or disconnect the external devices, such as headset, Bluetooth, SSD, then restart your computer to see if it fixes the Windows 10 crashing issue.

If your computer stops crashing, you should have resolved your problem. Then you can connect the external device once a time, and reboot your computer, in order to locate the cause.

Fix 2: Turn off Link State Power Management

The PCI Express option Link State Power Management is a part of the PCI-E Specification, and it works with the active state power management. It’s possible that something is wrong with the power management in your computer, so you should turn off Link State Power Management. Here’s how to do it:

1) Type Control Panel from the search box on your desktop, and click Control Panel to open it.

2) Click Power Options (be sure to view Control Panel bysmall icons or large icons).

3) Click Change plan settings for whichever power plan you have selected. In my case I click Change plan settings for High Performance.

4) Click Change advanced power settings.

5) Scroll down and double click PCI Express to expand it.

6) Double click Link State Power Management, and change its statue to Off.

7) Click Apply and OK to save the settings.

Restart your computer and it should fix the Windows 10 crashing issue.

Fix 3: Update available drivers

A missing or outdated driver in your computer can cause your system crashing, so you should keep the drivers in your computer up to date, and update those that are out of date.

There are two ways to update drivers: manually and automatically.

Manually update the driver: you can go the manufacturer’s website of your hardware device, find the latest driver that is compatible with your operating system, then download and install it in your computer. This requires time and computer skills.

Automatically update the driver: if you don’t have time or patience, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making mistakes when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version, it takes just 2 clicks (and you will get full support and a 30-day money back guarantee).

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged device to automatically download the correct version of the driver (you can do this with the FREE version), then install the driver in your computer.

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All)

After updating, restart your computer to take effect.

Fix 4: Run System File Checker

System File Checker (SFC) is a built-in Windows tool that scans and repairs the corrupted system files. If there are corrupted system files in your computer, your system will be crashing without doubt. So you should run SFC to fix the problem. To do so:

1) Type cmd in the search box on your desktop. Right-click Command Prompt (or cmd if you’re using Windows 7) to select Run as administrator, and then click Yes to verify UAC.

2) Once you see the command prompt, type sfc /scannow and press Enter.

3) Windows will now verify the system files, and automatically fix any issues.

4) Once verification is complete, exit the Command Prompt and try to launch the program that was giving you the error.

If Windows 10 still crashes, don’t worry. We have something else to try.

Fix 5: Check malware and virus

If your Windows 10 computer is infected with malware or virus, the virus will crash your computer every now and then. So it’s necessary to run a full scan through the system.

Unfortunately, Windows defender alone may not be enough, so you should also try a third party antivirus program, like McAfee or Norton.

If any problem has been detected, follow the instructions provided by the antivirus program to fix the problem. Then restart your computer.

Fix 6: Disable fast startup

The fast startup feature enabled can cause your Windows 10 computer crashing, so make sure to disable fast startup. To do so:

1) Type Control Panel from the search box on your desktop, and click Control Panel to open it.

2) Click Power Options (be sure to view Control Panel by small icons or large icons).

3) Click Choose what the power buttons do on the left.

4) If the Shutdown settings is grayed out and can’t be changed, click Change settings that are currently unavailable.

5) Then uncheck the box next to Turn on fast startup (recommended). And click Save changes.

Restart your computer and see if it fixes the Windows 10 crash issues.

Fix 7: Restore to previous state

If you’ve recently installed a new application or program, or if you’ve upgraded Windows system, it’s likely to cause the Windows 10 crashing issue. So you can roll back to the previous state.

Way 1: Uninstall the programs that are recently installed

If you’ve installed new programs or applications, uninstall them.

1) On your keyboard, press the Windows logo keyand R at the same time to invoke the Run box.

2) Type appwiz.cpl and click OK.

3) Select the program/application that you recently installed, and Uninstall it.

You’ll need to repeat the uninstallation if there are more than one applications. Then restart your computer to fix the crashing issue.

Way 2: Perform a system restore

You can resolve Windows 10 crashing by restoring your system to a previous state. To do so, you should use the System Restore feature.

1) Type recovery in the search box on your desktop, and click Recovery in the list of results.

2) Click Open System Restore.

3) Click Choose a different restore point, and select the restore point before the system crash occurs.

Follow the on-screen instructions to finish the restore.

So there you have it – seven effective solutions to fix Windows 10 crashing issues in your computer. Hope this post comes in handy and helps resolve your problem.