Cannot install or uninstall programs in Windows 10
Since upgrading to Windows 10 I have been unable to install or uninstall all programs. I’m running Windows 10 64 bit professional. When I try to install a program or an upgrade (such as itunes) it says a previous installation is still running. When I try to uninstall a program it either doesn’t do anything, or it starts the process and then goes straight to restart. After doing this the program is still there. Some of my programs are listed as ‘not available’ however I can’t uninstall anything.
I can see for previous versions of Windows the Microsoft Fix It tool addressed this issue but it is not available for Windows 10.
If there are any other details you need please advise.
Replies (6)
Thank you for posting your query in Microsoft Community and giving us an opportunity to assist you.
I would suggest you to follow the below methods and check if it helps.
Method 1:
Run the Deployment Image Servicing and Management (DISM) tool which fixes the Windows corruption error if there are any. Follow the steps:
Press Windows+X .
Click on Command Prompt (Admin ).
Type the command DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter.
I suggest you to perform the following methods and check if that helps:
Method 2:
Perform SFC scan.
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows System files and restore corrupted files .
You can follow the steps in the following article:
Please refer to the link below to fix problems about programs cannot be installed or uninstalled and check if it helps:
https://support.microsoft.com/en-us/mats/program_install_and_uninstall
Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.
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Try the below steps and check if it helps in resolving the issue.
Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
Click File > Run New Task
Make sure you have a check mark beside “Create this task with administrative privileges”
Type the following 4 commands at the Command Prompt:
dism /online /cleanup-image /restorehealth
sfc /scannow
powershell
Get-AppXPackage -AllUsers |Where-Object <$_.InstallLocation -like "*SystemApps*">| Foreach
Close the CMD window.
Also , r un the Windows Update Troubleshooter
Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.
Hope it helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.
3 people found this reply helpful
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Sorry this didn’t help.
Great! Thanks for your feedback.
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sfc won’t complete
dism won’t complete
refresh, reinstall, repair won’t run
the troubleshooter is fine but only find ONE program at a time, all are registry patch problems and there are lots, some repeated several times so PLEASE create one that fixes ALL of them. I have run it about 20 times. About to go to last backup of registry
have hand deleted all the offending paths via windows explorer and search, emptied all temp files, rebooted and tried again
now running deep scan of registry with Iobit ASC 9 pro which will take awhile
so very hacked off as I followed repair options to get back WL mail which I adore, after uninstalling there seems no way to get it back. Hate mail app, hate online Outlook — no offline storage folders. WLM began to corrupt even in offline folders, entire folders had different headers but same message
uninstalled all non-microsoft programs and tried again same results
what is that old ms program that got rid of root installations? seems like it was ms something
Загрузка и установка
Удаление программ с помощью средства Microsoft для устранения неполадок с установкой
Проблемы при повторной установке программ могут возникнуть в следующих случаях:
- Некоторые компоненты предыдущей установки не были удалены при выполнении этой операции через панель управления Windows.
- От поврежденной установки продукта остались некоторые данные, которые препятствуют выполнению повторной установки.
Подобные проблемы могут возникать вследствие изменения буквы диска, удаления исходного установочного образа или других изменений на накопителе.
Microsoft предоставляет инструмент для устранения неполадок (который раньше назывался Fix It), который может автоматически решать проблемы с удалением программ и работает в Windows 10, Windows 8.1, Windows 8 и Windows 7.
- Ознакомьтесь со статьей службы поддержки Майкрософт Устранение проблем, препятствующих установке или удалению программ.
- Нажмите кнопку Скачать.
- Выберите Запустить или Открыть, а затем следуйте инструкциям в средстве устранения проблем с установкой и удалением программ.
Проблемы, устраняемые при помощи утилиты
- Поврежденные ключи реестра в 64-разрядных операционных системах
- Поврежденные ключи реестра, отвечающие за данные обновлений
- Проблемы, препятствующие установке новых программ
- Проблемы, препятствующие полному удалению или обновлению существующих программ
- Проблемы, препятствующие удалению программ с помощью окна «Установка и удаление программ» (или «Программы и компоненты») на Панели управления
