Windows 7 Suddenly Shutdown Reason Code: 0x500ff
The process C:\\Windows\system32\winlogon.exe(ComputerName) has initiated the power off of computer (ComputerName) on behalf of user (ComputerName)\(UserName) for the following reason. No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
I encounter this issue a month ago and its to hard to find the proper solution about this issue. Its takes a lot of time for me to be able to solve this issue, I’ve searched any possible solutions but I find nothing. The only way solution that comes to my mind is to disabled the shut down button. From the time that I did that the issue will not occur one week ago until now. Any suggestion or comment that can help will be appreciated.
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Replies (4)
I have the same issue. Same text in my event logs (except my own PC name of course).
I am using Windows 7 Ultimate.
I had Ark Survival Evolved open with my character waiting for something to spawn on a public official server, I was in an audio call in Discord with a friend, I was watching a Twitch stream via Firefox, I had three tabs open to Terraria’s Wiki, and was actively playing Terraria.
Then suddenly a white window flashes in front of my face for a half second, and then every program’s window started to close. then I see the message about Windows is trying to shut down, and shows me a list of programs waiting to close.
Current action I was doing was scrolling via mouse wheel in Terraria
For a while I thought it was AVG initiating these shut downs in the past, so I had uninstalled AVG a while ago, and am using Avast now. Seems it wasnt AVG since my PC has done this again today.
But there is no solution listed there.
This was VERY inconvenient for me, especially with all that I had open at the time. It caused my game character to log out in an unsafe place, I missed out on what a Twitch streamer was saying (which I wanted to hear), and interrupted an audio call I had going with a friend. I multitask, and for my tasks to be interrupted like that, left me feeling VERY frustrated. I want this FIXED!
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I have Windows Updates disabled, so that shouldn’t be it.
This is the event log. I dont understand what I am reading here, cause I’m pretty illiterate when it comes to this stuff, I had to have a friend help me locate this text:
Log Name: System
Source: USER32
Date: 3/25/18 10:35:57 AM
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: GREENROC\Green Roc
Computer: GreenRoc
Description:
The process C:\Windows\system32\winlogon.exe (GREENROC) has initiated the power off of computer GREENROC on behalf of user GREENROC\Green Roc for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Comment:
Event Xml:
1074
4
0
0x80000000000000
490077
System
GreenRoc
C:\Windows\system32\winlogon.exe (GREENROC)
GREENROC
No title for this reason could be found
0x500ff
power off
GREENROC\Green Roc
FF000500000000000000000000000000000000000000000000000000000000000000000000000000
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Windows reason code 0x500ff
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Answered by:
Question
This has happened 3 times this week — not sure what is going on.. Here is the error code
Log Name: System Log
Source: USER32
Event ID: 1074
The process C:\Windows\system32\winlogon.exe (GRSD-DC2) has initiated the power off of computer GRSD-DC2 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Comment:
I have read every article and link I could find — checked every log i could think of — I am stumped.
Windows is activated
Answers
Hello,
did you already read this TechNet Article post Shutdown Type: power off 0x500ff ?
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff (italian language): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
Disclaimer: This posting is provided «AS IS» with no warranties or guarantees, and confers no rights.
- Proposed as answer by Arthur_Li Microsoft contingent staff Tuesday, March 12, 2013 5:47 AM
- Marked as answer by Arthur_Li Microsoft contingent staff Monday, March 18, 2013 2:23 AM
All replies
Hello,
did you already read this TechNet Article post Shutdown Type: power off 0x500ff ?
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff (italian language): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
Disclaimer: This posting is provided «AS IS» with no warranties or guarantees, and confers no rights.
- Proposed as answer by Arthur_Li Microsoft contingent staff Tuesday, March 12, 2013 5:47 AM
- Marked as answer by Arthur_Li Microsoft contingent staff Monday, March 18, 2013 2:23 AM
I would like to confirm what is the current situation? If there is anything that I can do for you, please do not hesitate to let me know, and I will be happy to help.
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here .
TechNet Community Support
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff ( italian language ): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
I ran tests on the battery and everything seemed fine — I did upgrade the bios though — as dell said it «reported better» — I am still in a wait and see, although the battery does seem like a good answer..
It seems like nobody can figure this out — so I’ll lend a possible explanation: When someone shuts down my Windows server by pressing the hardware power button on the physical machine, this is the event I get in the log, exactly as described as above.
Of course power management is configured to shut my machine down in the event of the power button being pressed, so a possible workaround would be to configure the system to «Do Nothing» in response to the power button. If nobody is tapping the button on your hardware, I’d wonder if there could possibly be an intermittent short or even a big enough spike in EM interference for the motherboard to think someone pressed the button. Try telling the server to ignore the power button and see what happens.
Windows reason code 0x500ff
Вопрос
This has happened 3 times this week — not sure what is going on.. Here is the error code
Log Name: System Log
Source: USER32
Event ID: 1074
The process C:\Windows\system32\winlogon.exe (GRSD-DC2) has initiated the power off of computer GRSD-DC2 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Comment:
I have read every article and link I could find — checked every log i could think of — I am stumped.
Windows is activated
Ответы
Hello,
did you already read this TechNet Article post Shutdown Type: power off 0x500ff ?
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff (italian language): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
Disclaimer: This posting is provided «AS IS» with no warranties or guarantees, and confers no rights.
- Предложено в качестве ответа Arthur_Li Microsoft contingent staff 12 марта 2013 г. 5:47
- Помечено в качестве ответа Arthur_Li Microsoft contingent staff 18 марта 2013 г. 2:23
Все ответы
Hello,
did you already read this TechNet Article post Shutdown Type: power off 0x500ff ?
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff (italian language): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
Disclaimer: This posting is provided «AS IS» with no warranties or guarantees, and confers no rights.
- Предложено в качестве ответа Arthur_Li Microsoft contingent staff 12 марта 2013 г. 5:47
- Помечено в качестве ответа Arthur_Li Microsoft contingent staff 18 марта 2013 г. 2:23
I would like to confirm what is the current situation? If there is anything that I can do for you, please do not hesitate to let me know, and I will be happy to help.
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here .
TechNet Community Support
I also founded this TechNet Article post windows server 2008 e shutdown Reason Code: 0x500ff ( italian language ): in that case it was a RAID controller cache battery problem; Windows shutdown server to prevent loss of data.
I ran tests on the battery and everything seemed fine — I did upgrade the bios though — as dell said it «reported better» — I am still in a wait and see, although the battery does seem like a good answer..
It seems like nobody can figure this out — so I’ll lend a possible explanation: When someone shuts down my Windows server by pressing the hardware power button on the physical machine, this is the event I get in the log, exactly as described as above.
Of course power management is configured to shut my machine down in the event of the power button being pressed, so a possible workaround would be to configure the system to «Do Nothing» in response to the power button. If nobody is tapping the button on your hardware, I’d wonder if there could possibly be an intermittent short or even a big enough spike in EM interference for the motherboard to think someone pressed the button. Try telling the server to ignore the power button and see what happens.
