Windows recovered from unexpected shutdown

I have a new Dell Inspiron 546 with Windows 7 Home Premium factory installed. Every night, I put the computer in sleep mode. In the morning, I have the follow error:
Windows recovered from unexpected shutdown
Problem name: blue screen
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
I noticed the problem also occured yesterday after the computer completed a data backup to my USB attached external hard drive.

Well. sorta. I tired everything I could to resolve the issue, and I’m convinced that it was a corrupted file somewhere. But I’m not a tech and don’t have the time to be one. So after SCREAMING (literally) at Dell Tech Support a number of times, they finally sent a guy out who replaced my motherboard and memory. He left a hard drive with me and told me how to trade it out if the problem persisted. Well, guess what. it did. So I traded out the hard drive and it has worked fine ever since. Again, I think the problem was a corrupted execute file. that’s clearly what the minidump told me. But Dell Tech Support is absolutely, positively worthless and thier solution to any problem is swapping out hardware rather than addressing the real problem. That’s kinda like trading out your eingine because your spark plugs are bad! Plus, their techs are NOT techs, and give you scripted answers to everything. I bet a spent 30 or more hours on the phone either on hold or trying to communicate with someone who barely spoke English before I finally got results. And even then, the onsite tech who came to my house did no diagnostics. he just traded out hardware until the problem was solved. NOW I see why a Mac costs 3 times as much as a PC- thier customer service is impeccable and they support both the hardware and software in their product. Even though my 546 is now working properly, I will NEVER buy another Dell.. and I’ve been a loyal Dell customer for almost a decade. So. if your Mom has the patience, I’d say spend the painful time with Dell Tech Support to get the problem solved. If not, she should probably just go spend a few bucks with a local computer repair company who can repair the corrupted file in short order. Hope that’s helpful advice!

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windows has recovered from an unexpected shutdown — BlueScreen

Problem — Shut down unexpectedly Date — 9/3/09 10:51 PM Status — report sent

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Mini090309-01.dmp
sysdata.xml
Version.txt

BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800A144060
BCP3: FFFFFA800CB8C050
BCP4: FFFFFA800C78A5E0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 8bff41dc-117b-433c-8e1a-c7179f943288

From all the posts I’ve read it sunds like this is a software or hardware issue with Vista (maybe driver). There are resolutons e.g. 1)going thru your hardware manager & checking all the settings to see if one is unchecked for PC during sleep mode, or 2)updates KB973879 & KB972036 that caused the problems & when uninstalled fixed them & most promissing 3)is the Article ID: 958233 «How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly».
As I said this PC is brand new — first powered on 9/2/09 (however software came installed from DELL-could there have been a problem before I powered it up?). All I did was plug in a normal usb keyboard/mouse then a Blueray Logitech Keyboard/mouse, an HP printer (which I have since removed/restarted several times since), Bose speaker system & of course the monitor.
So my question is I guess, before I start doing system restores & other things mentioned in the above article for a problem no one seems to have a real handle on is there any new info out there to share. What about the problem reports that are sent to Microsoft? Can I expect any resolution from those? Have automatic updates on, are there any I should remove? I have a free upgrade to WINDOWS 7, when does that come out? Might that fix the problem?
Is there any way to drill down to determine which driver might be causing the problem if it is a driver issue?
thanks,
rich

Run the SFC /scannow per the link I posted and check the log file as indicated there.

ntoskrnl.exe is a Vista system file and it crashing due to the cause of this issue which is likely either
hardware — Video card not seated properly or a power supply issue and/or driver issues.

Remove ALL power to system — open case and remove and reseat all cards. Remove and reseat
all cables (do not just attempt to snug) on both ends for those can have removeable ends (this
helps remove minor corrosion).

Here is my generic driver updater and see the other methods on the page I referred you to above.

For Drivers check System Maker as fallbacks and Device Maker’s which are the most current.
Control Panel — Device Manager — Display Adapter — write down the make and complete model of your
video adapter — double click — Driver’s tab — write down the version info. Now click UPdate Driver (this
may not do anything as MS is far behind certifying drivers) — then Right Click — Uninstall — REBOOT
this will refresh the driver stack.

Repeat that for Network — Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
own software and drivers and any other major device drivers you have.

Now go to System Maker’s site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker’s site
(Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
updates at System Maker’s site while there.)

Download — SAVE — go to where you put them — Right Click — RUN AD ADMIN — REBOOT after each installation.

Always check in Device Manager — Drivers tab to be sure the version you are installing actually shows up. This
is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
driver — reboot — check to be sure it is installed and repeat as needed.

Repeat at Device Makers — BTW at Device Makers DO NOT RUN THEIR SCANNER — check manually by model.

Manually look at manufacturer’s sites for drivers — and Device Maker’s sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
manually if you wish.

Windows recovered from an Unexpected Shutdown

This is the third time I’ve had this issue occur

Once was last month, the other was last week. This time, i took down the specifics of the message as follows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800345E700
BCP3: FFFFF800040B3518
BCP4: FFFFFA80071CB5F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112213-21262-01.dmp
C:\Users\Steve\AppData\Local\Temp\WER-71276-0.sysdata.xml

Replies (15) 

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1. What is the make and model of the computer?

2. When do you get this error message?

3. Were there any recent changes made on the computer prior to the issue?

We have sent you a private message for uploading mini dump files, please respond to it. However, you may refer to the link and check if it helps.

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Disclaimer: System Image Backup

When you restore your computer from a system image, the contents of your hard disk are replaced with the contents of the system image. This means that any changes you’ve made, programs you’ve installed, or files you’ve saved after the system image was created will likely be lost unless you have a recent backup of your data.

You may refer to Scenario 3 from the following link and check.

Hope this information helps. If you have any concerns, please let us know.

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1. What is the make and model of the computer?

2. When do you get this error message?

3. Were there any recent changes made on the computer prior to the issue?

We have sent you a private message for uploading mini dump files, please respond to it. However, you may refer to the link and check if it helps.

1) I have the private message, but don’t see anywhere to upload or submit the Minidumps.

2) Make & Model: HP Pavilion g6 Notebook PC laptop

3) I receive the error on restarting the PC. It occurs when I return to the computer after I’ve closed it for hibernate/sleep, and open it. The computer is off, and upon rebooting, past a Safe Mode option, I log back in, and then the error message appears.

4) The only significant change to my computer prior to receiving all of these error messages was the installation and frequent play of a new game, League of Legends. That said, I had it installed for around two or three weeks before I got the first error.

The upsetting thing is that this appears to be an intermittent problem, not a frequent one. It’s become more frequent, but I can still close the lid, put the computer to sleep, and reawaken it fine most of the time.

I’m nervous that this is symptomatic of a more significant issue, though, and I hate it because it does indicate that something isn’t quite right.

Yesterday, from the optional updates in Windows Update, i did install an updated USB Mouse Driver a(and the Muse and Keyboard center from MS) — I have read that others with similar error codes could’ve been faced with Driver-based issues, so when I saw that driver as a possibility I updated it. There’s also a driver for my wireless adapter waiting, but I’m a little nervous to update that — all too often I’ve updated things and they don’t work quite right after (like my mouse wheel, which now acts-up in game :/)

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Please post a copy of your dump file as a shared file to your Sky Drive with a link here.

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before «Show hidden files and folders» is checked and «Hide protected operating system files» is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before «Hide extensions for known file types» is not checked.

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.
http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

How to Fix the Error «Windows has recovered from an unexpected shutdown»?

Computer suddenly shuts down along with a message «Windows has recovered from an unexpected shutdown»? Don’t panic. Below is the solution!

Data Recovery Tips

Oct 22,2020 • Filed to: Data Recovery Tips • Proven solutions

How to fix Windows has recovered from an unexpected shutdown?

«This appears once every other week or so: «Windows is recovering from an unexpected shutdown.» I came up to the laptop, and it was restarting, but no one had been on it. When I clicked on the internet icon that was a frozen circle, it said «Windows explorer has stopped working». I clicked for a solution, and the main screen reloaded. Then the window «Windows has recovered from an unexpected shutdown» appeared.»

There are times when your computer suddenly shuts down and then a message will prompt and says «Windows has recovered from an unexpected shutdown«. For some users, they will be prompted with the message after the Blue Screen of Death (BSOD) appears. At times, a user might get stuck in a restart loop before being able to have the Home screen appears again. Others might land on the Home screen in Safe mode. Below is a solution that can help you solve the above mentioned issue.

Part 1. Windows Recovered from an Unexpected Shutdown? Let’s Fix It!

Firstly, before we know what to do, this part we are ging to discuss some possible reasons that may cause this issue and how can we fix it in three steps.

Possible Reasons that Caused Windows Computer to Shutdown Unexpectedly?

According to Windows, the blue screen is also known as stop errors. Errors that prompted the unexpected shutdowns may be contributed from both software and hardware issues. Sometimes, unexpected error occurs when a device experience unexpected loss of power or when it is turned off abruptly without following the appropriate shut down sequences.

In other cases, incorrect drivers, faulty or incompatible hardware could be the culprits. As the causes can be very different, there are no one standard step to resolve the problem. It will all depend on whether you can identify the root cause.

In any case, usually, a Debug File will also be available whenever you receive the message «Windows has recovered from an unexpected shutdown». Kindly read the Debug File as it will provide information about the crash and its logs; this can be great assistance in pin pointing the cause.

How to Fix the Shutdowns on Windows 10/8/7/Vista?

1. Take A Trail on the Solution that Provided by Windows

If you would like to try out solutions offered by Windows, there are various tools and methods that you can utilize, depending on whether you are able to start Windows or if you are not able to start Windows at all.

• If you are able to start Windows, consider undoing recent changes by using the «System Restore» function, use «Action Center» to check for potential solutions or checking Windows Update for software updates. In addition to that, a user can also check if there are any errors with their hard disk or memory and use safe mode to trouble shoot potential problems. In the case of incompatible drivers, a user can try to search for a compatible one at the manufacturer’s website.
• If you are not able to start Windows at all, you can try to start Windows in safe mode, use Startup Repair to fix Windows startup files, try to undo recent changes by utilizing System Restore or restoring your computer by using a system image backup. If none of these works, try reinstalling Windows all over again.

If the above solution cannot help you solve your problem, you can take the below detailed method to fix Windows unexpected shutdown error.

2. Uninstall Incorrect Driver

As we mentioned above, an incompatible driver may be result the error of «windows is recovering from an unexpected shutdown error». So you can check the Windows operating systems as follows:

• Check the Windows bit (32bit/64bit) or Windows version (10/8/7/Vista/XP) are installed accordingly or not;
• Check the desktop or laptops’s model.

Uninstall the incompatible driver in the system by clicking on «My Computer > Properties > Device Manager» and install the supported one.

3. Check Hardware Failure

If there is a hardware failure in the system, Windows unexpected shutdown error is found. Just check the CPU and decide how to solve the issue.

Part 2. What to Do If You Lost Data Due to Windows Unexpected Shutdown

It can be quite frustrating if your computer shuts down unexpectedly and then you realized that some of your files went missing. Fortunately, thanks to Recoverit and Recoverit for Mac, you can easily get back your lost files from Windows or Mac computer after an accidentally shutdown error.

This program is an easy to use software that will be able to recover data like audio, videos, photos, documents, emails, etc. from computer, external hard drive, memory cards, etc. within few simple clicks.

Recoverit Data Recovery

Why Choose This Software to Recover Lost Data in Unexpected Shutdown:

• It can retrieve data that was lost due to various causes.
• The feature of deep scan can also be enabled.
• Users can benefit from its ease of use, fast processes and able to resolve data loss smoothly.
• It is also fully compatible with for Windows 10, 8.1, 8, 7, Vista and XP.

Now, please follow this easy steps to recover lost data due to unexpected shutdown.

Step 1. Launch the Software

Launch the software and then you can select location where you would like to restore the recovered files into in the next window that appears. To initiate the scanning process, simply click on the «Start» button.

Step 2. Scan the Lost Files

Once scanning process is completed, you will be able to preview the files before recovery process. Files recovered will be listed in accordance to their file type and path and it will show its original file names.

Step 3. Recover Your Files

Simply mark and choose the files that you wish to recover and click on the «Recover» button to complete the process. These files will be saved in the location you have indicated previously.

Pro Tips:

• Kindly save the recovered files in another location and avoid the same path where you have lost the files previously.
• Enable deep scan function to have a more wholly scanning of your device.
• Check the status of files as it will indicate if a file is actually good or bad for recovery.