Fix Windows Update errors by using the DISM or System Update Readiness tool

Original product version: В Windows 10, version 1809 and later versions, Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1, Windows Server 2008 R2 Service Pack 1
Original KB number: В 947821

Symptom

Windows updates and service packs may fail to install if there are corruption errors. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

This article is intended for Support agents and IT professionals. If you are home users and looking for more information about fixing Windows update errors, see Fix Windows Update errors.

Resolution for Windows 8.1, Windows 10 and Windows Server 2012 R2

To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool. Then, install the Windows update or service pack again.

Open an elevated command prompt. To do this, open Start menu or Start screen, type Command Prompt, right-select Command Prompt, and then select Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.

When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:

Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image.

Type the sfc /scannow command and press Enter. It may take several minutes for the command operation to be completed.

Close the command prompt, and then run Windows Update again.

DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.

Resolution for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1

To resolve this problem, use the System Update Readiness tool. Then, install the Windows update or service pack again.

Download the System Update Readiness tool.

select the download link in the following table that corresponds to the version of Windows that is running on your computer. For more information about how to find the version of Windows that you installed, see Find out if your computer is running the 32-bit or 64-bit version of Windows.

This tool is updated regularly, we recommend that you always download the latest version. This tool is not available in every supported language. Check the link below to see if it is available in your language.

Operating system	Download link
x86-based (32-bit) versions of Windows 7 SP1	Download the package now.
x64-based (64-bit) versions of Windows 7 SP1	Download the package now.
x64-based (64-bit) versions of Windows Server 2008 R2 SP1	Download the package now.
Itanium-based versions of Windows Server 2008 R2 SP1	Download the package now.

Install and run the tool.

Select Download on the Download Center webpage, then do one of the following:

• To install the tool immediately, select Open or Run, and then follow the instructions on your screen.
• To install the tool later, select Save, and then download the installation file to your computer. When you’re ready to install the tool, double-select the file.

In the Windows Update Standalone Installer dialog box, select Yes.

When the tool is being installed, it automatically runs. Although it typically takes less than 15 minutes to run, it might take much longer on some computers. Even if the progress bar seems to stop, the scan is still running, so don’t select Cancel.

When you see Installation complete, select Close.

Reinstall the update or service pack you were trying to install previously.

To manually fix corruption errors that the tool detects but can’t be fixed, see How to fix errors that are found in the CheckSUR log file.

Resolution — Download the package from Microsoft Update Catalog directly

You can also try to directly download the update package from Microsoft Update Catalog, and then install the update package manually.

For example, you may have problems when you try to install updates from Windows Update. In this situation, you can download the update package and try to install the update manually. To do this, follow these steps:

Open Microsoft Update Catalog in Internet Explorer.

In the search box, input the update number that you want to download. In this example, input 3006137. Then, select Search.

Find the update that applies to your operating system appropriately in the search results, and then select Add to add the update to your basket.

Select view basket to open your basket.

Select Download to download the update in your basket.

Select Browse to choose a location for the update you are downloading, and then select Continue.

Select Close after the download process is done. Then, you can find a folder that contains the update package in the location that you specified.

Open the folder, and then double-select the update package to install the update.

If the Windows update or service pack installed successfully, you are finished. If the problem is not fixed, or if System Update Readiness Tool cannot find the cause, contact us for more help.

Description of the common corruption errors

The following table lists the possible error code with Windows Update for your reference:

Code	Error	Description
0x80070002	ERROR_FILE_NOT_FOUND	The system cannot find the file specified.
0x8007000D	ERROR_INVALID_DATA	The data is invalid.
0x800F081F	CBS_E_SOURCE_MISSING	The source for the package or file not found.
0x80073712	ERROR_SXS_COMPONENT_STORE_CORRUPT	The component store is in an inconsistent state.
0x800736CC	ERROR_SXS_FILE_HASH_MISMATCH	A component’s file does not match the verification information present in the component manifest.
0x800705B9	ERROR_XML_PARSE_ERROR	Unable to parse the requested XML data.
0x80070246	ERROR_ILLEGAL_CHARACTER	An invalid character was encountered.
0x8007370D	ERROR_SXS_IDENTITY_PARSE_ERROR	An identity string is malformed.
0x8007370B	ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME	The name of an attribute in an identity is not within the valid range.
0x8007370A	ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE	The value of an attribute in an identity is not within the valid range.
0x80070057	ERROR_INVALID_PARAMETER	The parameter is incorrect.
0x800B0100	TRUST_E_NOSIGNATURE	No signature was present in the subject.
0x80092003	CRYPT_E_FILE_ERROR	An error occurred while Windows Update reads or writes to a file.
0x800B0101	CERT_E_EXPIRED	A required certificate is not within its validity period when verifying against the current system clock or the time stamp in the signed file.
0x8007371B	ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE	One or more required members of the transaction are not present.
0x80070490	ERROR_NOT_FOUND	Windows could not search for new updates.
0x800f0984	PSFX_E_MATCHING_BINARY_MISSING	Matching component directory exist but binary missing
0x800f0986	PSFX_E_APPLY_FORWARD_DELTA_FAILED	Applying forward delta failed
0x800f0982	PSFX_E_MATCHING_COMPONENT_NOT_FOUND	Can’t identify matching component for hydration

What does the System Update Readiness tool do

Verify the integrity of resources

The System Update Readiness tool verifies the integrity of the following resources:

• Files that are located in the following directories:
  • %SYSTEMROOT%\Servicing\Packages
  • %SYSTEMROOT%\WinSxS\Manifests
• Registry data that is located under the following registry subkeys:
  • HKEY_LOCAL_MACHINE\Components
  • HKEY_LOCAL_MACHINE\Schema
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing

This list may be updated at any time.

When the System Update Readiness tool detects incorrect manifests, Cabinets, or registry data, it may replace the incorrect data with a corrected version.

Logging

The System Update Readiness tool creates a log file that captures any issues that the tool found or fixed. The log file is located here:

How to fix errors that are found in the CheckSUR log file

To manually fix corruption errors that the System Update Readiness tool detects but can’t fix, follow these steps:

%SYSTEMROOT% is an environment variable that saves the folder in which Windows is installed. For example, generally the %SYSTEMROOT% folder is C:\Windows.

Identify the packages that the tool can’t fix. For example, you may find the following in the log file:

In this case, the package that is corrupted is KB958690.

Copy the package (.msu) to the %SYSTEMROOT%\CheckSUR\packages directory. By default, this directory doesn’t exist and you need to create the directory.

Службы Windows Server Update Services (WSUS) Windows Server Update Services (WSUS)

Область применения. Windows Server (Semi-Annual Channel), Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012 Applies To: Windows Server (Semi-Annual Channel), Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012

Службы Windows Server Update Services (WSUS) позволяют ИТ-администраторам развертывать новейшие обновления продуктов Майкрософт. Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. Службы WSUS позволяют в полной мере управлять процессом распределения обновлений, выпущенных через Центр обновления Майкрософт, среди компьютеров в сети. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. В данном разделе представлен обзор этой роли сервера и дополнительные сведения о том, как развертывать и обслуживать WSUS. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.

Описание роли сервера WSUS WSUS Server role description

Сервер WSUS предоставляет возможности для управления обновлениями и их распространения через консоль управления. A WSUS server provides features that you can use to manage and distribute updates through a management console. Сервер служб WSUS может также быть источником обновлений для других серверов WSUS в организации. A WSUS server can also be the update source for other WSUS servers within the organization. Сервер WSUS, действующий как источник обновлений, называется вышестоящим сервером. The WSUS server that acts as an update source is called an upstream server. В реализации служб WSUS хотя бы один сервер WSUS в сети должен иметь возможность подключаться к Центру обновления Майкрософт для получения информации о доступных обновлениях. In a WSUS implementation, at least one WSUS server on your network must be able to connect to Microsoft Update to get available update information. Учитывая вопросы безопасности и конфигурации сети, администратор может самостоятельно определить количество дополнительных серверов, напрямую подключенных к Центру обновления Майкрософт. As an administrator, you can determine — based on network security and configuration — how many other WSUS servers connect directly to Microsoft Update.

Практическое применение Practical applications

Управление обновлениями — это процесс управления развертыванием и обслуживанием промежуточных выпусков программного обеспечения в рабочей среде. Update management is the process of controlling the deployment and maintenance of interim software releases into production environments. Это помогает поддерживать производительность, преодолевать уязвимости и обеспечивать стабильность рабочей среды. It helps you maintain operational efficiency, overcome security vulnerabilities, and maintain the stability of your production environment. Если организация не может устанавливать и поддерживать известный уровень доверия в своих операционных системах и прикладном программном обеспечении, то у нее может появиться ряд уязвимостей, что в случае взлома способно привести к потере дохода и интеллектуальной собственности. If your organization cannot determine and maintain a known level of trust within its operating systems and application software, it might have a number of security vulnerabilities that, if exploited, could lead to a loss of revenue and intellectual property. Чтобы минимизировать данную угрозу, необходимо правильно настроить системы, использовать последние версии программного обеспечения и установить рекомендуемые обновления ПО. Minimizing this threat requires you to have properly configured systems, use the latest software, and install the recommended software updates.

Основными сценариями, в которых WSUS повышает эффективность вашего бизнеса, являются: The core scenarios where WSUS adds value to your business are:

Централизованное управление обновлениями Centralized update management

Автоматизация управления обновлениями Update management automation

Новые и измененные функции New and changed functionality

Обновление с любой версии Windows Server, поддерживающей WSUS 3.2, до Windows Server 2012 R2 требует предварительного удаления WSUS 3.2. Upgrade from any version of Windows Server that supports WSUS 3.2 to Windows Server 2012 R2 requires that you first uninstall WSUS 3.2.

В Windows Server 2012 обновление с любой версии Windows Server с установленными службами WSUS 3.2 блокируется в процессе установки, если будет обнаружена служба WSUS 3.2. In Windows Server 2012, upgrading from any version of Windows Server with WSUS 3.2 installed is blocked during the installation process if WSUS 3.2 is detected. В этом случае вам будет предложено сначала удалить службы обновления Windows Server, а затем повторно обновить сервер. In that case, you will be prompted to first uninstall Windows Server Update Services prior to upgrading your server.

Но после изменений, внесенных в текущем выпуске Windows Server и Windows Server 2012 R2, установка не блокируется при обновлении с любой версии Windows Server и WSUS 3.2. However, because of changes in this release of Windows Server and Windows Server 2012 R2, when upgrading from any version of Windows Server and WSUS 3.2, the installation is not blocked. Если перед выполнением обновления Windows Server или Windows Server 2012 R2 не будут удалены службы WSUS 3.2, то задачи WSUS после установки будут завершаться ошибкой. Failure to uninstall WSUS 3.2 prior to performing a Windows Server 2012 R2 upgrade will cause the post installation tasks for WSUS in Windows Server 2012 R2 to fail. Известен только один метод решения такой проблемы — отформатировать жесткий диск и повторно установить Windows Server. In this case, the only known corrective measure is to format the hard drive and reinstall Windows Server.

Службы Windows Server Update Services представляют собой встроенную роль сервера со следующими дополнительными возможностями. Windows Server Update Services is a built-in server role that includes the following enhancements:

Может быть добавлена и удалена с помощью диспетчера серверов Can be added and removed by using the Server Manager

Включает командлеты Windows PowerShell для управления наиболее важными задачами администрирования в службах WSUS Includes Windows PowerShell cmdlets to manage the most important administrative tasks in WSUS

Добавляет возможность использования хэширования SHA256 для дополнительной безопасности Adds SHA256 hash capability for additional security

Обеспечивает разделение клиента и сервера, благодаря чему версии агента Центра обновления Windows (WUA) могут поставляться независимо от WSUS Provides client and server separation: versions of the Windows Update Agent (WUA) can ship independently of WSUS

Использование Windows PowerShell для управления WSUS Using Windows PowerShell to manage WSUS

Системным администраторам для автоматизации работы необходим охват с помощью автоматизации командной строки. For system administrators to automate their operations, they need coverage through command-line automation. Основной целью является облегчение администрирования WSUS, позволяя системным администраторам автоматизировать их ежедневный труд. The main goal is to facilitate WSUS administration by allowing system administrators to automate their day-to-day operations.

Какой эффект дает это изменение? What value does this change add?

Пропуская основные операции WSUS через Windows PowerShell, системные администраторы могут увеличить продуктивность, уменьшить время на изучение новых инструментов, а также снизить количество ошибок из-за неоправданных ожиданий, ставших результатом отсутствия согласованности простых операций. By exposing core WSUS operations through Windows PowerShell, system administrators can increase productivity, reduce the learning curve for new tools, and reduce errors due to failed expectations resulting from a lack of consistency across similar operations.

Что работает иначе? What works differently?

В более ранних версиях операционной системы Windows Server отсутствовали командлеты Windows PowerShell, а автоматизация управления обновлениями была затруднительным делом. In earlier versions of the Windows Server operating system, there were no Windows PowerShell cmdlets, and update management automation was challenging. Командлеты Windows PowerShell для операций WSUS дают дополнительную гибкость и быстроту системному администратору. The Windows PowerShell cmdlets for WSUS operations add flexibility and agility for the system administrator.

Содержание коллекции In this collection

В эту коллекцию включены следующие руководства по планированию, развертыванию и администрированию служб WSUS. The following guides for planning, deploying, and managing WSUS are in this collection: