Fix problems with apps from Microsoft Store

If you’re in Windows 10 and you’re having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.

Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.

Make sure that your app works with Windows 10. For more info, see Your app doesn’t work with Windows 10.

Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

Troubleshoot games: If you’re having issues installing a game, see Troubleshoot game installations on Windows 10.

Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Here’s more help

If you’re having trouble launching Microsoft Store, see Microsoft Store doesn’t launch.

If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can’t find or install an app from Microsoft Store.

How to repair Windows store App

Replies (4) 

Hi Keith, a lot of users are reporting problems with the Store app in version 1803!

Please try this:

Open the Windows Store

Click your User Icon and choose Sign out

Search for an App you want to download and click ‘Get’

Sign back into your Account

Can you now download that App?

Power to the Developer!

MSI GV72 — 17.3″, i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Not sure what steps you have already undertaken, hence steps might be repeated below.

Please try these options one by one and check after each option. (The first step usually solves the problem)

1. Open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Run Windows App Troubleshooter
Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

3. Reset Windows Store through Command Prompt
Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

4. Re-register All Store apps
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powrshell to paste ? Enter > Restart your computer
Get-AppXPackage -AllUsers | Foreach

5. Uninstall & Reinstall Store
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach

Let me know if you have any more question or require further help. If above didn’t work, I will supply more troubleshooting steps to solve this problem.

Best regards
Vijay A. Verma @ http://www.eforexcel.com/

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM

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Mark the reply as helpful or answered to help others if your query is resolved

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First, try signing out of the Microsoft Store. Click your Profile picture at the top right, click your account then sign out.

Restart your computer, launch the Microsoft Store app, sign in again, then attempt downloading again.

Other things you can try.

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to the bottom
Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R
Type: wsreset.exe
Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it ‘temporarily’ to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

Reinstall the Store:
Press Windows key + X
Click Windows PowerShell (Admin)
At the command prompt, type the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach

If that does not work, try resetting the software distribution folder:
Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don’t, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center — Windows key + A.

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /F /FI «SERVICES eq wuauserv» (do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

If that does not work.

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.

When complete, hit Enter, then restart, then try updating again.

How to install Microsoft Store?

I followed A. User’s comment and followed it without troubles to the point where I had to install a fresh copy of of the Windows 10 app store. I tried to follow all 4 methods, but «Microsoft Store» was not on the list in the App & Features settings tab, for Method 2, «Microsoft Store» was not in the administrator PowerShell » Get-Appxpackage –Allusers», Method 3 did not work, and Method was not really an option for me.

What do I do? I need to use the Microsoft Store, but I could not seem to be able to re-install it. Nvidia GeForce Experience says that I need to install Nvidia Control Panel via the Microsoft Store, but I don’t have the store. All the apps and that I installed via the store seem to be missing.

Update: Fixed by resetting Windows entirely.

Replies (48) 

* Please try a lower page number.

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I’m John an Independent Advisor and a Microsoft user like you. I’m sorry you’ve had a frustrating time, but I’m glad you messaged so that we can research this and determine what causing the problem. I understand you’re having problem installing Microsoft store.

**Check your Antivirus might be interfering with the Store, Try to disable it first.

**Make sure Windows has the latest update
Select Start , then select Settings > Update & Security > Windows Update > Check for Updates

**Check your time and location settings
Select Start , then select Settings > Time & Language. Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.

**Check the Microsoft Store Install Service
Press the Windows Key + S and type in services.msc.
Find the Microsoft Store Install Service and double=click,
If Disabled, change it to Automatic, click Start and click OK.

**Run the troubleshooter:
Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

**Reset the Microsoft Store cache
Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

**Reset the Microsoft Store app in Windows 10
Open Settings.
Go to Apps -> Apps & features.
On the right side, look for Microsoft Store and click it.
The advanced options link will appear. Click it.
On the next page, click on the Reset button to reset Microsoft Store to default settings

Uninstall the Store:
Press Windows key + X
Click and Run Windows PowerShell as Administrator
type: get-appxpackage -alluser Microsoft.WindowsStore
then take note the PackageFullName (we need it later)
Now Type: remove-appxpackage PackageFullName(you take note earlier)
Enter then proceed to reinstall Store

Reinstall the Store:
Press Windows key + X
Click and Run Windows PowerShell as Administrator
At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach

Launch again your MS Store

If it doesn’t work try to create a new administrator account then check if everything is working there.
https://support.microsoft.com/en-us/help/402692.

I hope this helps! Please let me know if you have any further concerns.

Настройка доступа к Microsoft Store Configure access to Microsoft Store

Область применения: Applies to

• Windows 10 Windows 10
• Windows10 Mobile Windows 10 Mobile

Дополнительные сведения о компонентах и функциях, поддерживаемых в каждом выпуске Windows, вы найдете в сравнении выпусков Windows 10. For more info about the features and functionality that are supported in each edition of Windows, see Compare Windows 10 Editions.

ИТ-специалисты могут настраивать доступ к Microsoft Store для клиентских компьютеров своей организации. IT pros can configure access to Microsoft Store for client computers in their organization. Бизнес-политики некоторых организаций требуют блокировки доступа к Microsoft Store. For some organizations, business policies require blocking access to Microsoft Store.

Все исполняемые коды, включая приложения Microsoft Store, должны иметь план обновления и обслуживания. All executable code including Microsoft Store applications should have an update and maintenance plan. Организации, которые используют приложения Microsoft Store, должны убедиться, что приложения могут обновляться через Microsoft Store через Интернет, через Частный магазин или распространяться в автономном режиме, чтобы поддерживать приложения в курсе. Organizations that use Microsoft Store applications should ensure that the applications can be updated through the Microsoft Store over the internet, through the Private Store, or distributed offline to keep the applications up to date.

Возможности настройки доступа к Microsoft Store Options to configure access to Microsoft Store

Для настройки доступа к Microsoft Store можно использовать средство AppLocker или групповую политику. You can use these tools to configure access to Microsoft Store: AppLocker or Group Policy. При работе с Windows 10 эти возможности поддерживаются только в выпуске Windows 10 Корпоративная. For Windows 10, this is only supported on Windows 10 Enterprise edition.

Блокировка Microsoft Store с помощью AppLocker Block Microsoft Store using AppLocker

Область применения: Windows 10 Корпоративная, Windows 10 для образовательных учреждений, Windows 10 Mobile Applies to: Windows 10 Enterprise, Windows 10 Education, Windows 10 Mobile

Технология AppLocker обеспечивает управление доступом к приложениям на основе политик. AppLocker provides policy-based access control management for applications. С помощью AppLocker можно заблокировать доступ к приложению Microsoft Store, создав правило для упакованных приложений. You can block access to Microsoft Store app with AppLocker by creating a rule for packaged apps. Имя приложения Microsoft Store указывается в качестве имени упакованного приложения, которое требуется заблокировать на клиентских компьютерах. You’ll give the name of the Microsoft Store app as the packaged app that you want to block from client computers.

Дополнительные сведения об AppLocker см. в разделе Что такое AppLocker? For more information on AppLocker, see What is AppLocker? Дополнительные сведения о создании правил AppLocker для пакетов приложений: Создание правила для упакованных приложений. For more information on creating an AppLocker rule for app packages, see Create a rule for packaged apps.

Блокировка Microsoft Store с помощью AppLocker To block Microsoft Store using AppLocker

Чтобы найти и запустить AppLocker, введите запрос «secpol» в строке поиска. Type secpol in the search bar to find and start AppLocker.

В дереве консоли оснастки щелкните Политики контроля приложений, затем AppLocker и Правила упакованных приложений. In the console tree of the snap-in, click Application Control Policies, click AppLocker, and then click Packaged app Rules.

В меню Действие или щелкнув правой кнопкой мыши Правила упакованных приложенийвыберите пункт Создать новое правило. On the Action menu, or by right-clicking on Packaged app Rules, click Create New Rule.

На странице Перед началом работынажмите кнопку Далее. On Before You Begin, click Next.

На странице Разрешения выберите действие (разрешение или запрет) и пользователя или группу, к которым должно применяться правило, а затем нажмите кнопку Далее. On Permissions, select the action (allow or deny) and the user or group that the rule should apply to, and then click Next.

На странице Издатель можно выбрать параметр Использовать для примера установленный пакет приложений, а затем нажать кнопку Выбрать. On Publisher, you can select Use an installed app package as a reference, and then click Select.

На странице Выбор приложений найдите и щелкните Store в столбце Приложения, а затем нажмите кнопку ОК. On Select applications, find and click Store under Applications column, and then click OK. Нажмите кнопку Далее. Click Next.

В разделе Создание правила для упакованных приложений приводятся дополнительные сведения о доступных примерах и настройке области действия правил упакованных приложений. Create a rule for packaged apps has more information on reference options and setting the scope on packaged app rules.

Необязательно: на странице Исключенияукажите условия, по которым файлы исключаются из области действия правила. Optional: On Exceptions, specify conditions by which to exclude files from being affected by the rule. Это позволяет добавлять исключения на основе заданных ранее образца и области действия правила. This allows you to add exceptions based on the same rule reference and rule scope as you set before. Нажмите кнопку Далее. Click Next.

Блокировка Microsoft Store с помощью поставщика служб конфигурации Block Microsoft Store using configuration service provider

Применяется к: Windows 10 Pro, Windows 10 Enterprise, Windows 10 Education Applies to: Windows 10 Pro, Windows 10 Enterprise, Windows 10 Education

Если в организации есть устройства с Windows 10, управляемые с помощью системы управления мобильными устройствами (MDM), например Microsoft Intune, вы можете заблокировать доступ к приложению Microsoft Store с помощью следующих поставщиков служб конфигурации (CSP): If you have Windows 10 devices in your organization that are managed using a mobile device management (MDM) system, such as Microsoft Intune, you can block access to Microsoft Store app using the following configuration service providers (CSPs):

Дополнительные сведения см. в разделе Настройка поставщика MDM. For more information, see Configure an MDM provider.

Дополнительные сведения о правилах, доступных через AppLocker в различных поддерживаемых операционных системах, см. в приложении «Требования к операционной системе». For more information on the rules available via AppLocker on the different supported operating systems, see Operating system requirements.

Блокировка Microsoft Store с помощью групповой политики Block Microsoft Store using Group Policy

Применимо к Windows 10 Корпоративная, Windows 10 для образовательных учреждений Applies to: Windows 10 Enterprise, Windows 10 Education

Не поддерживается в Windows 10 Pro, начиная с версии 1511. Not supported on Windows 10 Pro, starting with version 1511. Дополнительные сведения см. в статье базы знаний № 3135657. For more info, see Knowledge Base article #3135657.

Для управления доступом к Microsoft Store также можно использовать групповую политику. You can also use Group Policy to manage access to Microsoft Store.

Блокировка Microsoft Store с помощью групповой политики To block Microsoft Store using Group Policy

Чтобы найти и запустить редактор групповой политики, введите запрос «gpedit» в строке поиска. Type gpedit in the search bar to find and start Group Policy Editor.

В дереве консоли оснастки щелкните Конфигурация компьютера, щелкните Административные шаблоны, **** щелкните компоненты Windowsи нажмите кнопку Store. In the console tree of the snap-in, click Computer Configuration, click Administrative Templates, click Windows Components, and then click Store.

В области Параметр нажмите кнопку Выключитеприложение Store и нажмите кнопку Изменить параметр политики. In the Setting pane, click Turn off the Store application, and then click Edit policy setting.

На странице Настройка приложения Store нажмите кнопку Включено, а затем нажмите кнопку ОК. On the Turn off the Store application setting page, click Enabled, and then click OK.

Включение отключения политики приложения Store отключит обновления приложений из Microsoft Store. Enabling Turn off the Store application policy turns off app updates from Microsoft Store.

Блок microsoft Store в Windows 10 Mobile Block Microsoft Store on Windows 10 Mobile

Область применения: Windows 10 Mobile Applies to: Windows 10 Mobile

Если в организации есть мобильные устройства, которые были обновлены с более ранних версий Windows Phone 8 до Windows 10 Mobile, существующие политики, созданные с помощью CSP Windows Phone 8.1 с помощью средства MDM, будут продолжать работать на Windows 10 Mobile. If you have mobile devices in your organization that you upgraded from earlier versions of Windows Phone 8 to Windows 10 Mobile, existing policies created using the Windows Phone 8.1 CSPs with your MDM tool will continue to work on Windows 10 Mobile. Если вы начинаете работу с Windows 10 Mobile, рекомендуем использовать AppLocker для управления доступом к приложению Microsoft Store. If you are starting with Windows 10 Mobile, we recommend using AppLocker to manage access to Microsoft Store app.

Если ваш инструмент MDM поддерживает Microsoft Store для бизнеса, то для блокировки приложения Microsoft Store служба MDM может использовать следующих поставщиков служб конфигурации: When your MDM tool supports Microsoft Store for Business, the MDM can use these CSPs to block Microsoft Store app:

Дополнительные сведения см. в разделе Настройка поставщика MDM. For more information, see Configure an MDM provider.

Отображение только частного магазина с помощью групповой политики Show private store only using Group Policy

Область применения: Windows 10 Корпоративная версии 1607, Windows 10 для образовательных учреждений Applies to Windows 10 Enterprise, version 1607, Windows 10 Education

Если вы используете Microsoft Store для бизнеса и вам необходимо, чтобы сотрудникам были видны только те приложения, которыми вы управляете в частном магазине, то вы можете использовать групповую политику. If you’re using Microsoft Store for Business and you want employees to only see apps you’re managing in your private store, you can use Group Policy to show only the private store. Приложение Microsoft Store по-прежнему будет доступно, однако сотрудники не смогут просматривать и приобретать приложения. Microsoft Store app will still be available, but employees can’t view or purchase apps. Сотрудники могут просматривать и устанавливать приложения, которые администратор добавил в частный магазин организации. Employees can view and install apps that the admin has added to your organization’s private store.

Отображение только частного магазина в приложении Microsoft Store To show private store only in Microsoft Store app

Введите gpedit в поле поиска, затем выберите Изменение групповой политики (панель управления), чтобы найти и запустить редактор групповой политики. Type gpedit in the search bar, and then select Edit group policy (Control panel) to find and start Group Policy Editor.

В дереве консоли оснастки щелкните Конфигурация пользователя или Конфигурация компьютера > Административные шаблоны > Компоненты Windows, затем щелкните Store. In the console tree of the snap-in, go to User Configuration or Computer Configuration > Administrative Templates > Windows Components, and then click Store.

Щелкните правой кнопкой мыши элемент Показывать только частный магазин в приложении Microsoft Store на правой панели и выберите пункт Изменить. Right-click Only display the private store within the Microsoft Store app in the right pane, and click Edit.

Откроются параметры политики Показывать только частный магазин в приложении Microsoft Store. This opens the Only display the private store within the Microsoft Store app policy settings.

На странице параметра Показывать только частный магазин в приложении Microsoft Store выберите Включено, а затем нажмите кнопку ОК. On the Only display the private store within the Microsoft Store app setting page, click Enabled, and then click OK.