Fix problems with apps from Microsoft Store

If you’re in Windows 10 and you’re having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.

Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.

Make sure that your app works with Windows 10. For more info, see Your app doesn’t work with Windows 10.

Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

Troubleshoot games: If you’re having issues installing a game, see Troubleshoot game installations on Windows 10.

Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Here’s more help

If you’re having trouble launching Microsoft Store, see Microsoft Store doesn’t launch.

If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can’t find or install an app from Microsoft Store.

windows apps and store crash on opening

I move my windows apps to a different folder then moved them back cause it didn’t work and now no windows apps are working

Replies (10) 

Hi, I’m Elise, an independent advisor and I’d be happy to help with your issue.

Could you try run through these store app troubleshooting steps:

Please let me know if you need any further assistance.

Kind Regards,
Elise

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Hi Elise, Ive tried theese and i tried them again and it still isnt working

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Ok, are you able to do anything with the apps, such as remove them using the settings app, so you could re-install them?

Kind Regards,
Elise

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yes, but I cant reinstall them because the windows store does not work?

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Ok, when you say it doesn’t work, are you displayed any error codes, etc?

Kind Regards,
Elise

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Ok i see, next step I would take then is to try the SFC tool to try repair your installation:

Please let me know if you need any further assistance.

Kind Regards,
Elise

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I tied it and it didn’t work, Some of the files when I was moving it back to its original location didn’t move out of the file so some files are stuck in another file in the windows app folder.

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Ok, I don’t think this will be simple to solve to be honest. Probably the easiest solution for you is to perform a Windows 10 refresh. Instructions on how to do this are available here:

Please let me know if you need any further assistance.

Kind Regards,
Elise

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windows 8 apps not opening and windows store crashes on spash screen

Those methods did not Work.. i had Windows 8 before, and all apps worked fine, just until i updated to Windows 8.1.

After that update i cant go into Store or play simple game apps..

I get this error: ms-windows-store:purgecaches 🙁

What the update also did, was, that it removed my Avira Internet Security, so i had to reinstall that (good god i had an backup of the key).

And it made a game that i had installed, totally unplayable.

I think its a weird idea to launch an update that not Work at all!

— Unlucky that i am, i dont have a Windows 8 DVD, as i bought this Gamer PC preinstalled with Windows 8, and now it dosent Work right

Maaaan i am missing good old XP

—!! I FOUND A WAY TO FIX IT !!—

Push WindowsKey + X

Insert the following:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

Push Enter and it should Work now. — i did for me 😀

11 people found this reply helpful

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Thank you for posting your query on Microsoft Community Forums.

From the issue description, I understand that the Windows Store and the Apps are not working in your Windows 8 computer.

1. Are you getting any error message when you try to launch the Apps?
2. Was it working fine earlier?
3. Are you using any proxy connection?

Here are few methods we can try as these steps might help in fixing the app issue.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).
b. Go to command prompt, type desk.cpl.
c. Please change the resolution of the screen to 1366*768.

Method 2:

Since you are not able to access the Windows Store I suggest you to disable the proxy connection and check once again.

a. Click the Gear box at the top right corner in internet explorer.
b. Click the Tools button, and then click Internet Options.
c. Click the Connections tab, and then click LAN settings.
d. Select the Use a proxy server for your LAN check box.
e. In the Address box, type the address of the proxy server.
f. In the Port box, type the port number.

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:
a. Press Windows key + R
b. Type wsreset.exe and hit enter.

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be glad to help.

Windows Store and All Apps Crash Immediately After Opening [closed]

Want to improve this question? Update the question so it’s on-topic for Stack Overflow.

Closed 3 years ago .

My computer has gotten into a situation where, whenever I open a Windows Store app or the Windows Store itself, the splash screen appears for a few seconds and then it crashes. I am unable to use any Windows Store apps. Also, I tried many, many different proposed solutions that I found on the internet to no avail.

I methodically followed-up every error log and finally was able to fix this problem.

The problem appears to be widespread based on all the complaints I’ve seen on the internet.

2 Answers 2

This has to be one of the most annoying problems I’ve ever faced with Windows. None of the “easy” solutions worked for me, but I dug deep and finally was able to fix this. Here’s how I did it. (Note: As always, I’m not responsible for any damage that may arise from you following my advice.)

Run Powershell as administrator by hitting the start button, typing “Powershell” then right-clicking “Windows PowerShell” and clicking “Run as Administrator”.

Try re-installing your Windows Store app by running the following two commands:

If you don’t get any errors, skip to step 14 (lucky you!)

If you do get an error, display the error log. First, you have to find the code for the error log.

Look where it says “…use the command line Get-AppxLog…” and then copy and paste everything from Get-AppxLog to the end of the line, as follows:

You will see a lot of output. At the end, you should see the exact reason why the command failed. In my case, it looked like this:

So, it can’t find the XML file that it needs. In this case, we can “cheat” by copying a file that we DO have in place of the file that is missing. First, we have to find an appropriate file that we do have available to us. To do this, go to the directory that stores all the XML files, as follows:

Next, list all the files that start with Microsoft.WindowsStore, as follows:

The result looks like this:

In my case, I had another file that was pretty close to the file that was needed. It had the same version number 11602.1.26.0 as the file that was missing, so I just copied that one.

Here I ran into a VERY annoying permissions error, which led me down another rabbit hole. When I tried to copy the file, I got this error:

I had to give myself full control over the AppRepository directory in order to be able to write files into it. The standard Security tab on the File Properties dialog box wasn’t working for me, so I installed a PowerShell cmdlet that allows you to change file permissions from inside PowerShell. Follow these instructions to install the cmdlet.

First, you must enable running scripts in your Powershell session, as follows:

IMPORTANT: The installation instructions in the URL above neglect an important part of the process. Before you unzip the ZIP file you downloaded, you must first “unblock” it, as follows:

Where “xxxxx” above is your user name. If you downloaded the file somewhere else, just enter the full path to the downloaded file. Now that you have unblocked the file, you can then unzip it and install it as per the instructions at the URL above. I unzipped it into this folder:

Then, to install it, I typed:

You can now give yourself permissions to the Windows Store folder, as follows:

For -Account you must substitute your own user account. To find your user account, type:

Now that you have permission to the AppRepository directory, you can try the copy command again:

Continue running the command in step 2 (just the second command) and each time it gives you an error, run the Get-AppxLog, find the name of the missing XML file, and copy your existing file to the missing file name (step 12, above). Eventually, you will stop getting missing file errors. In my case, I began getting different errors, as follows:

You won’t believe this, but I solved this problem by… turning off the Windows Firewall. To do this, hit the start button then type “Firewall” and then click on “Windows Firewall”. In the window that shows up next, Click “Turn Windows Firewall On or Off” and then turn it off for all networks.

I then finally was able to succeed with the command:

I checked that Windows Store was working by hitting the start button, typing “Store” and clicking on “Store”. It opened up properly and didn’t crash. Hooray!

Finally, you have to fix all of your remaining apps. You can try this command which automatically re-registers all of your apps. Make sure that the Windows Store is closed when you run this command.

However, in my case, many of the apps still failed and it was mostly due to missing files. Since I noticed that the file names followed a pattern, I was able to write this scary Powershell command that created all the missing files:

I then re-ran step 17 and most of the apps succeeded.

Finally, open the Windows Store, click on Apps, click the download icon and then check for updates. Install all available updates.

Don’t forget to re-enable your Windows Firewall.

If you have any questions, please feel free to comment below! Let me know if this actually helps. As always, I’m not responsible for any damage that may arise from you following my advice.

References

I upgraded from Windows 7 Home 64-bit to Windows 10 Enterprise 64-bit on a 6 year old Dell Inspiron 620. The windows store was partially downloading, then it would stop and give error message. . 05. I tried to download new apps for 3 days and nothing worked (new user account, changing softwaredistribution to softwaredistribution.old, a slew of recommend powershell commands such as Get-AppX, changing permissions on WindowsApps folder, etc, etc.

My other problem was that when I went to Settings, Update and Security, and clicked on Windows Update, the screen was blank, flashes, then the window immediately closed

I finally found a solution that fixed BOTH problems. the repair tool at http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio_setup.exe Download that file and install it, then reboot to Safe Mode and run it.

I used this free repair tool above and did not run any of the Pre-Repair Steps. I clicked on Repairs-Main and ran everything except #6, #7, #12, #17, #19, #24, #31, #32, #33 because I had no problems with those items.

Now, my Windows Store works fine and so does the Windows Update settings in Settings, Update and Security. I hope this helps someone.

Please people when you finally find a working solution and post it. So many do not.