Помощь и обучение по Windows

Новые возможности Windows 10

Узнайте о том, что было добавлено к последним обновлениям Windows и как получить обновление Windows 10 за октябрь 2020 г.

Обзор Windows

Пользуйтесь актуальными версиями

Узнайте, как использовать Центр обновления Windows, чтобы поддерживать свой ПК в актуальном состоянии, на ваших условиях.

Узнайте, как освободить место на диске компьютера.

Мы предлагаем несколько советов, которые помогут повысить эффективность работы вашего ПК с Windows 10.

Безопасность Windows обеспечивает новейшую антивирусную защиту для вашего компьютера. Мы покажем, как использовать это приложение.

Оптимальное качество изображения на мониторе

Windows анализирует характеристики вашего монитора и определяет оптимальные параметры изображения.

Узнайте, как обновить Windows 8 до Windows 8.1, если не удается перейти на Windows 10.

Поиск параметров компьютера

Установите устройства, персонализируйте свой ПК и выберите конфигурацию Windows в разделе «Параметры».

Упрощение работы с компьютером

Измените параметры специальных возможностей, чтобы добиться желаемого вида, звука и реакции компьютера.

Поддержка Windows 7 прекращена

Поддержка Windows 7 была прекращена 14 января 2020 г. Получите подробные сведения и узнайте, что это означает для вас.

Подготовка к переходу

Переходите на ПК с Windows 10? Мы рады это слышать! У нас есть необходимая информация, чтобы помочь вам плавно выполнить переход.

Возьмите файлы с собой

Узнайте, как переместить файлы с компьютера с Windows 7 на внешнее запоминающее устройство.

Lifecycle FAQ — Extended Security Updates

Originally published: April 2, 2019
Updated: March 5, 2021

Please go here to search for your product’s lifecycle.

What is the Extended Security Update (ESU) program?

The Extended Security Update (ESU) program is a last resort option for customers who need to run certain legacy Microsoft products past the end of support. It includes Critical* and/or Important* security updates for a maximum of three years after the product’s End of Extended Support date.

Extended Security Updates will be distributed if and when available. ESUs do not include new features, customer-requested non-security updates, or design change requests.

All Windows 7 and Windows Server 2008/R2 customers received an update on January 14, 2020 as the operating systems were in support until then. Updates for these operating systems after January 14, 2020 are provided for ESU customers only.

To learn more about year 2 of the ESU program for Windows 7 and Windows Server 2008, go here, and see our Windows 7 ESU FAQs.

What products are included?

ESU Availability and End Dates

ESUs available. Go here to learn more.

ESUs available. Go here to learn more.

Products	End of Extended Support/ESU Start Date	ESU End Date Year 1	ESU End Date Year 2	ESU End Date Year 3	Type of Security Update
SQL Server 2008/R2 (Enterprise, Standard, Datacenter, Web, Workgroup)	July 9, 2019	July 14, 2020	July 13, 2021	July 12, 2022	Critical
SQL Server 2008/R2 for Embedded Systems*	July 9, 2019	July 14, 2020	July 13, 2021	July 12, 2022	Critical
Windows Server 2008/R2 (Datacenter, Standard, Enterprise)	January 14, 2020	January 12, 2021	January 11, 2022	January 10, 2023	Critical, Important
Windows 7 (Professional, Enterprise)	January 14, 2020	January 12, 2021	January 11, 2022	January 10, 2023	Critical, Important
Windows 7 Professional for Embedded Systems*	January 14, 2020	January 12, 2021	January 11, 2022	January 10, 2023	Critical, Important
Windows Server Embedded 2008/R2*	January 14, 2020	January 12, 2021	January 11, 2022	January 10, 2023	Critical, Important
Windows Embedded Standard 7*	October 13, 2020	October 12, 2021	October 11, 2022	October 10, 2023	Critical, Important
Windows Embedded POSReady 7*	October 12, 2021	October 11, 2022	October 10, 2023	October 8, 2024	Critical, Important
Dynamics AX 2009	April 12, 2022	Critical
Dynamics AX 2012/R2	April 12, 2022	Critical

* Extended Security Updates for select Embedded products are available via OEMs. All others are available via volume licensing.

Can I get support after the Extended Support date, without purchasing Extended Security Updates?

For technical support, customers must purchase Extended Security Updates and have an active support plan in place to get technical support on a product that has moved beyond the Extended Support date. Please call 1-800-Microsoft to receive support.

For security updates only, customers can receive Extended Security Updates on the following products for free:

SQL and Windows Server 2008/R2: Customers who move workloads to Azure Virtual Machines (IaaS) «as-is» will have free access to Extended Security Updates for both SQL Server and Windows Server 2008 and 2008 R2 for three years after the End of Support.

Windows 7: Microsoft Windows Virtual Desktop provides a Windows 7 device with free Extended Security Updates through January 2023.

Dynamics AX 2009 and AX 2012/R2: Dynamics customers who purchase Dynamics 365 Finance, Dynamics 365 Supply Chain, or Dynamics 365 Commerce with the intent to start their migration to the cloud will receive Extended Security Updates (ESU) at no charge. Go here to learn more.

How can I purchase ESUs?

Extended Security Updates are available through specific volume licensing programs. Contact your Microsoft partner or account team to learn more. ESUs for select Embedded products are available via your embedded device manufacturer. For ESUs available through the Dynamics 365 Cloud Migration offer, customers can purchase via the Cloud Service Provider (CSP) licensing program.

Coverage will be available in three consecutive 12-month increments following End of Support. Customers cannot buy partial periods (e.g., only 6 months). Extended Security Updates are transacted per year (12-month period), commencing with the End of Support date.

Eligible customers can use the Azure Hybrid Benefit (available to customers with active Software Assurance or Server Subscriptions) to obtain discounts on the license of Azure Virtual Machines (IaaS) or Azure SQL Database Managed Instance (PaaS).

Does Unified Support include ESUs?

No, customers must purchase ESU support separate from Unified Support. Once ESU support is purchased, customers can get technical support for products covered by the program.

How do I install ESU updates?

SQL Server 2008/R2: Once SQL Server instances have been registered with the SQL Server registry service, customers can download the Extended Security Update packages using the link found in the Azure portal, if and when they are made available. Go here to learn more.

Can I use System Center Configuration Manager (SCCM) to deploy Extended Security Updates?

Customers who have purchased Windows ESUs can use the latest version of System Center Configuration Manager, Current Branch (SCCM) to deploy and install Windows security updates.

SCCM 2012 R2 will not be supported on Windows 7 or Windows Server 2008/R2 operating systems during their respective ESU phases.

For more information, go here.

What versions of .NET are supported on Windows during their respective Extended Security Update (ESU) phases?

.NET 3.5 SP1, .NET 4.5.2 and .NET 4.6 are supported during the Windows Server 2008 ESU.

.NET 3.5. SP1, and .NET 4.5.2 through .NET 4.8 are supported during Windows Server 2008 R2 and Windows 7 ESU phases.

How can I learn more?

To learn more about the Extended Security Update Program, and End of Support and migration options for Window 7 and SQL and Windows Server 2008/R2, see the following articles:

Change Log

January 2020 edits
EDITED: URLs for SQL Server 2008/R2 ESU FAQs and Resources

July 2020 edits
EDITED: ESU end date year 2 for Windows Embedded Standard 7

November 2020 edits
ADDED: ESU end date year 2 for Windows 7 and Windows Server 2008
ADDED: Link to getting ESU for Windows Embedded 7 Standard

January 2021 edits
ADDED: Links to the Windows 7 ESU FAQ

March 2021 edits
ADDED: Dynamics 365 ESU details

Windows help & learning

What’s new in Windows 10?

Find out what’s been added to recent Windows updates and learn how to get the Windows 10 October 2020 Update.

Explore Windows

Find out how to use Windows Update to keep your PC up to date, on your terms.

Learn how to free up drive space on your PC.

We have some suggestions to help make your Windows 10 PC run better.

Windows Security provides the latest antivirus protection for your PC, and we’ll show you how to use it.

Get the best display on your monitor

Windows looks at your monitor and determines the best display settings.

Learn how to update Windows 8 to Windows 8.1, if you can’t upgrade to Windows 10.

Find PC settings

Install devices, personalize your PC, and choose how Windows is configured in Settings.

Make your PC easier to use

Change accessibility settings to make your PC look, sound, and react the way you prefer.

Windows 7 support ended

Support for Windows 7 ended on January 14, 2020. Get the details and learn what it means for you.

Get ready for the big move

Moving to a Windows 10 PC? We’re happy to hear it and we’ve got the info you need to make a smooth transition.

Take your files with you

Learn how to move files off a Windows 7 PC with an external storage device.

Windows Update: FAQ

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. When you update, you’ll get the latest fixes and security improvements, helping your device run efficiently and stay protected. In most cases, restarting your device completes the update. Make sure your device is plugged in when you know updates will be installed.

If other questions come up when you update Windows 10, here are some other areas that might interest you:

When you only want info about updating Windows 10, you’ll find answers to many of your questions here:

When the Windows 10 May 2020 Update is ready for your device, it will be available to download and install from the Windows Update page in Settings. Choose a time that works best for you to download the update. You’ll then need to restart your device and complete the installation. After that, your device will be running Windows 10, version 2004.

To manually check for the latest recommended updates, select Start > Settings > Update & Security > Windows Update > Windows Update .

To get help updating to the latest version of Windows 10, go to the Microsoft software download page and download the Update Assistant.

Some updates may not be available on all devices at the same time—we’re making sure updates are ready and compatible.

To stay up to date, select Start > Settings > Update & Security > Windows Update > Windows Update , and then select Check for updates.

If a feature update is available for your device, it will appear separately on the Windows Update page. To install it, select Download and install now.

Here are a few things you can try if you’re having trouble installing updates:

Make sure that your device is connected to the internet. Downloading updates requires an internet connection.

If you’re connected the internet, try to install the updates manually. Select Start > Settings > Update & Security > Windows Update > Windows Update , and then view available updates.
Check for updates

Run the Windows Update Troubleshooter. Select Start > Settings > Update & Security > Troubleshoot . Under Get up and running, select Windows Update.

The time required to download updates primarily depends on internet connection speed, network settings, and update size. Make sure your device is plugged in and connected to the internet to download updates faster.

You can’t stop updates entirely—because they help keep your device safe and secure, updates will eventually need to be installed and downloaded, regardless of your update settings. Here’s how to temporarily pause updates from being downloaded and installed. Note that after the pause limit is reached, you’ll need to install the latest updates before you can pause updates again.

In the Windows 10 November 2019 Update (version 1909) or later, or in Windows version 1809 for Pro or Enterprise, select Start > Settings > Update & Security > Windows Update . Then choose one of the following options:

Select Pause updates for 7 days.

Select Advanced options. Then, in the Pause updates section, select the drop-down menu and specify a date for updates to resume.

To finish installing an update, your device will need to restart. Windows will try to restart your device when you’re not using it. If it can’t, you’ll be asked to schedule the restart for a more convenient time. Or, you can schedule anytime by following these steps:

Select Start > Settings > Update & Security > Windows Update > Windows Update .

Select Schedule the restart and choose a time that’s convenient for you.

You can set active hours to make sure automatic restarts for updates only happen when you’re not using your device. Learn about active hours for Windows 10.

Try deleting files you don’t need, uninstalling apps you don’t use, or moving files to another drive like an external USB drive or OneDrive. For more tips on freeing up disk space, see Free up drive space in Windows 10.

We recommend keeping devices like laptops and tablets plugged in when you’re not using them. This way, if updates are installed outside active hours, your device will have enough power to complete the installation. Windows updates don’t consume more battery than other typical system processes.

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don’t recommend this unless it’s necessary.

Select Start > Settings > Update & Security > Windows Update > Windows Update > View update history .

For more info about what’s included in updates for Windows 10, see Windows 10 update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Select Start > Settings > Update & Security > Windows Update > View update history > Uninstall updates.

Select the update you want to remove, then select Uninstall.

Feature updates are typically released twice per year and include new functionality and capabilities as well as potential fixes and security updates. Quality updates are more frequent and mainly include small fixes and security updates. Windows is designed to deliver both kinds of updates to devices through Windows Update.

To double check that your device is up to date, open Settings > Update & Security > Windows Update and see your update status and available updates.

To find which version of Windows you’re running, see Which version of Windows operating system am I running?

Reserved storage is not automatically turned on by Windows in any update scenarios. It is only turned on for new devices with the Windows 10 May 2019 Update (version 1903) or later preinstalled, or devices on which a clean install was performed.

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

The best way to keep Windows 8.1 up to date is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or worry about missing critical fixes or device drivers for your PC. Instead, Windows Update automatically installs important updates as they become available.

To turn on automatic updates:

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now.

Select Choose how updates get installed, and then, under Important updates, select Install updates automatically (recommended).

Under Recommended updates, select Give me recommended updates the same way I receive important updates.

Under Microsoft Update, select Give me updates for other Microsoft products when I update Windows, and then select Apply.

Click the questions below to see answers about how Windows Update keeps your device up to date.

Note: If your PC is connected to a network where updates are managed by Group Policy, you might not be able to change settings related to Windows Update. For more info, contact your organization’s technical support.

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. To check for updates manually, select Check now.

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don’t recommend this unless it’s necessary.

To see your PC’s update history, open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update > View your update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update > View your update history.

Select the update you want to remove, then select Uninstall.

Here are a few things to try if you’re having problems installing updates:

Make sure that your PC is connected to the internet. Some updates can’t be installed if you’re using a metered internet connection.

If you’re connected the internet and updates aren’t installed automatically, wait a few minutes and then try to install the updates manually.

See the Fix Windows Update errors guided walkthrough to try to fix the problem.

Support for Windows 7 ended on January 14, 2020

We recommend you move to a Windows 10 PC to continue to receive security updates from Microsoft.

Click the questions below to see answers about how Windows Update keeps your device up to date.