windows updates hangs in «Preparing to install»__

Hi Ernyp,

1) Which update are you trying to install?

Method 1: Perform clean boot on the computer

You need to perform a clean boot to identify the faulty or conflicting program on your computer.
Clean Boot Troubleshooting.

1. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the
password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

If the issue is resolved check which third party program is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135

Reset the computer to start as usual.
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.

Method 2: Reset windows update component

Try to reset windows update and check if issue persists.

To reset the Windows Update components automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Check out the Microsoft article given below
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Note: we will try to install the updates one by one and check for the issue.

Download and install the Windows Update agent.

The Windows Update Agent lets you manage which updates will be installed on your computer. The Windows Update Agent works together with the Windows Update Web site to provide the latest updates to your computer. The Windows Update Agent also works together with servers that are running Microsoft System Management Server and Windows Server Update Services (WSUS) in a corporate environment.

For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:

How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
http://support.microsoft.com/kb/949104/

If the above solution doesn’t resolve the issue then follow the below provided steps.

Now try to install the standalone version of the updates and check if it resolves the issue.

To do that you need to enter the KB number of the Windows update in the search field of the below provided link:
http://support.microsoft.com/search/

If the above provided solution doesn’t resolve the issue then you may hide the updates which are causing the issue, to do that you can follow the steps provided below.

In Windows Update, select the update you want to hide and then right click and select «Hide update». Allow the action when prompted to by User Account Control.

Thanks and Regards:
Shalini Surana — Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Обновление Windows зависает, а после перезагрузки новые обновления будут неустановлены

В этой статье приводится решение проблемы, из-за которой windows Update зависает, а после перезапуска системы вновь установленные обновления будут неустановлены.

Оригинальная версия продукта: Windows 10 — все выпуски, Windows Server 2012 R2
Исходный номер КБ: 3064434

Симптомы

Рассмотрим следующий сценарий.

• У вас есть компьютер под управлением Windows.
• Вы устанавливаете обновления из Обновления Windows.
• Вы перезапустите Windows, когда вам будет предложено это сделать.

В этом сценарии во время перезапуска вы увидите следующее сообщение:

Работа над обновлениями
13% завершено
Не выключайте компьютер

Это ожидаемое сообщение. Однако система перестает отвечать (зависает) в течение примерно 15 минут. После этого система перезапустится. Однако установленные обновления теперь не обновляются.

Кроме того, запись, напоминаемая ниже, может быть зарегистрирована в файле CBS.log под %SystemRoot%\Logs\CBS:

Shtd. Время ожидания завершения обработки отключения — за последние 900000 миллисекунд не было обнаружено прогресса

Причина

Эта проблема возникает из-за того, что служба доверенных установщиков не завершила процесс установки в течение 15 минут по умолчанию.

Обходной путь

Чтобы решить эту проблему, установите значение time-out для большего значения в реестре, а затем повторно примените hotfix. Для этого выполните следующие действия:

Откройте редактор реестра.

Найдите следующий подкай:
HKLM\System\CurrentControlSet\Services\TrustedInstaller

Щелкните правой кнопкой мыши клавишу TrustedInstaller и нажмите кнопку Permissions.

Предоставление пользователю полного управления права на группу Администраторы.

Измените значение BlockTimeIncrement на 2a30 (Hexadecimal).

Это изменение задает значение времени до трех часов. Этого должно быть достаточно для большинства ситуаций. Однако, возможно, вам придется попробовать большее значение в вашей среде.

Перезапустите сервер и снова примените hotfix.

Состояние

Корпорация Майкрософт подтвердила, что это проблема в продуктах Майкрософт, перечисленных в разделе «Применяется к».

Windows Update on Windows 7 hangs on Checking for Updates

Running Windows 7 Home Premium edition, x64 edition. Windows Update used to work but stopped working several months ago. Now it hangs forever on «Checking for Updates. » During the time it hangs, TrustedInstaller.exe runs to 50% CPU usage and stays there. This process can be killed but it relaunches in a few seconds. I have tried letting it run overnight, to no resolution.

I have run Fix It multiple times, before/during/after running Windows Update. If Windows Update is currently Checking for Updates, then running Fix It will cause Windows Update to exit without finding any updates (can’t be right — as I said, it’s been months), and the next time Windows Update runs, it hangs again on Checking for Updates.

I have found related threads in the forums but no clear answer. I have tried the manual instructions at http://support.microsoft.com/kb/971058. In particular, the instructions to register the BITS and Windows Update .dll files (Step 6) do not all work, as follows:

• mshtml.dll, shdocvw.dll, browseui.dll, and qmgr.dll fail with the error: The module [name of the .dll] was loaded but the entry-point DllRegisterServer was not found. Make sure that [name of the .dll] is a valid DLL or OCX file and then try again.
• msxml.dll, gpkcsp.dll, sccbase.dll, slbcsp.dll, wuaueng1.dll, wucltui.dll, wuweb.dll, and muweb.dll do not exist in my System32 folder.

Finally, I am unable to download a new Windows Update agent (Step 11). The download at http://support.microsoft.com/kb/949104 does not seem to apply to Windows 7.

I last successfully installed updates on 7/2/2011, including the following Updates for Windows 7 for x64-based systems: KB2552343, KB2533552, KB2547666, KB2545698, KB2534366, KB2541014.

Windows update hangs, dism.exe hangs

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— Were there any recent changes made on the computer prior to the issue?

Let’s try these methods and check if it helps in fixing the issue.

a. Press Windows Key + X.
b. Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.
c. At the command prompt, type the following, commands and then press ENTER after each command:

net stop wuauserv

net stop cryptsvc

d. Please do not close the Command Prompt window.

Method 2: Rename folders pertaining to Windows Update.

At the command prompt, type the following commands, and then press Enter after each command:

ren %systemroot%\System32\Catroot2 Catroot2.old

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

At the command prompt, type the following, commands and then press ENTER after each command:

net start wuauserv

net start cryptsvc

Close the Command Prompt window and check if you can install the updates.

Method 3: Let’s place the computer in a clean boot state and then try to install the updates.

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot.

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

Note: To reset the computer to normal mode after troubleshooting, please refer “ How to reset the computer to start as usual” from the above article.

Method 4: T emporarily disable security software and check.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you’re done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

If the issue persists, you may refer to the link and check if it helps.

Note: When you use the «Refresh your PC» tool, your computer will restore the current Windows installation to the original installation version. This method requires you to reinstall all updates that are not included on the installation. Applications that you installed from disc or websites will be removed. You will find a list of removed applications on your desktop.

Please post back with the results and we will be happy to assist you further.

updating windows 10 hangs on 88%

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Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

To assist you better, I like to know; what is the make and model of your computer?

This issue might occur if some of the Windows Updates got corrupted.

I suggest you to restart the computer, run windows updates troubleshooter and try updating the system and check if it helps.

Follow these steps to run Windows Update troubleshooter:

Type troubleshooting in the search area on the taskbar and select Troubleshooting.

Select Troubleshooting.

Select View all on the top left corner.

Click Windows Update.

Follow the on-screen instructions to run the troubleshooter.

If the issue still persists, reset Windows update component.

Refer to the below link:

Refer to the section manually reset Windows Update components.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

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Thank you for responding.

As per the given description, I understand that you have upgraded to the latest build and the system performance is too low.

Let us know if you are using wired or wireless internet connection.

This issue might have occurred due to the pending updates that are to be installed after upgrading to the latest build.

If you are using Wi-Fi connection, I suggest you to switch to wired connection (Connected the internet cable to your device) and try to install the updates.

Step 1: Follow the below steps to check for the pending updates.

1. Connect to the internet.
2. Press Windows key and type updates.
3. Click on Check for updates.
4. Under Windows Updates, click on Check for updates.
5. Try to install the updates being shown.

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

Step 2: R un the System maintenance troubleshooter.

System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

1. Press Windows key and type Troubleshooting.
2. Select Troubleshooting and hit Enter.
3. Click on View all in the left pane of the window.
4. Select System Maintenance.
5. Click Next and follow the on-screen instructions to complete the troubleshooting process.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

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Strangely, now we are a day on since I posted my update and you kindly responded, we find that our laptop is now back up to full working speed. We don’t understand why, or why it was so grindingly slow immediately after the upgrade, but we are grateful and will leave things as they are for now. Thanks. One thing I haven’t been able to follow in your instructions is in both the steps you suggested I try you begin with ‘Press Windows key and type. ‘ When I press Windows key it opens up the start menu, but I can see nowhere to type anything. Should I expect there to be a search box?

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Thank you for responding on Microsoft Community.

We are glad to hear that the issue is sorted out. We appreciate you for the effort and time that you spent to resolve the issue.

I would like to inform that as pressing Windows key and typing the content will function same as typing in the Search box on the Task bar.

Feel free to contact us for any further assistance on Windows Operating System. We will be happy to help you.

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Been trying to update my window 10 (july18 2017) for the past 2 days. It hangs on 88% also. Tried twice and still won’t work. I have to force stop my pc but when I turn it on again, it’trying to resume the update. Can I just go back to what it was without that update ? If so, can you explain to me how to do that. I’m not a computer whiz and I’ very frustrated. I have a Acer, nothing to complain about.

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I also have an Acer (Aspire X1930). Went to shutdown last night (Aug 11th) and it went into an automatic update/restart process.

Update seemed to go well. Went to bed and left my computer to continue doing it’s thing. Couldn’t sleep so thought I would check on the status.

That was at 1:30 AM EST and the blue screen displayed «Working on Update 88% — Don’t turn off you PC. This will take a while. Your PC will restart several times. The little dots that slowly circle around over top of the message have stopped moving.

I’m still unable to sleep and sitting here now at 3:10 AM EST and the screen has not changed in the slightest and the dots are still at a standstill.

So what gives. I am SO frustrated with Windows 10 — have had nothing but annoying issues that seem to come and go on there own. Which I had not upgraded from Windows 7 — loved the program and never had any issues with it whatsoever.

So how do we go about fixing this NEW mess.

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Mine freezes totally on 88% and is now restoring previous version.

I have a Packard bell desktop pc *not* asus. My asus laptop installed 1703 via usb fine.

Seems like there us still a issue and I hope Microsoft figure this 88% freeze soon.

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Just to add to your comment. I have an Acer unit as well. When the Freebie Windows Upgrade came around, my machine was on Windows 7 Professional. I attempted the upgrade to Windows 10 several time with lots of difficulty. Microsoft’s answer was to buy a new copy of Windows 8.1, re-image my hard drive, and upgrade from there. At the time, the Pro version was too expensive to upgrade so I bought the Windows 8.1 Home edition and upgraded to Windows 10 from there. Then everything went smoothly from there, but had to forfeit my Pro edition. And Microsoft would not address my issue with getting my Windows 10 Pro edition reset either. So, I’m out $200 because of another Microsoft blunder. If this keeps up, I’m replacing the system with Linux. At least I know there’s 80K plus folks out there who care about their fellow computer users.

So, back to the issue at hand. I was able to shutdown the computer with a hard shutdown. Disable all the services/startup programs etc. Rebooted the system and ran the «Check for Updates». It came back and stuck at 88% again. I did a cold shutdown one more time and ran the Troubleshooter for the Maintenance update. It detected and fixed 6 issues. Then when I re-ran the check for update, the system reports that the device has the latest update.

I re-ran the check for update several time with the same results. I just finished running SFC /SCANNOW to see if there were any corruption and it found there were some windows core files being corrupted.

So, I guess I’ll have to be spending the most of my weekend troubleshooting this.. 🙁