Содержание

Windows Update: FAQ
Diagnostics, feedback, and privacy in Windows 10
What data is collected and why
How to control your diagnostics and feedback settings

Windows Update: FAQ

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. When you update, you’ll get the latest fixes and security improvements, helping your device run efficiently and stay protected. In most cases, restarting your device completes the update. Make sure your device is plugged in when you know updates will be installed.

If other questions come up when you update Windows 10, here are some other areas that might interest you:

When you only want info about updating Windows 10, you’ll find answers to many of your questions here:

When the Windows 10 May 2020 Update is ready for your device, it will be available to download and install from the Windows Update page in Settings. Choose a time that works best for you to download the update. You’ll then need to restart your device and complete the installation. After that, your device will be running Windows 10, version 2004.

To manually check for the latest recommended updates, select Start > Settings > Update & Security > Windows Update > Windows Update .

To get help updating to the latest version of Windows 10, go to the Microsoft software download page and download the Update Assistant.

Some updates may not be available on all devices at the same time—we’re making sure updates are ready and compatible.

To stay up to date, select Start > Settings > Update & Security > Windows Update > Windows Update , and then select Check for updates.

If a feature update is available for your device, it will appear separately on the Windows Update page. To install it, select Download and install now.

Here are a few things you can try if you’re having trouble installing updates:

Make sure that your device is connected to the internet. Downloading updates requires an internet connection.

If you’re connected the internet, try to install the updates manually. Select Start > Settings > Update & Security > Windows Update > Windows Update , and then view available updates.
Check for updates

Run the Windows Update Troubleshooter. Select Start > Settings > Update & Security > Troubleshoot . Under Get up and running, select Windows Update.

The time required to download updates primarily depends on internet connection speed, network settings, and update size. Make sure your device is plugged in and connected to the internet to download updates faster.

You can’t stop updates entirely—because they help keep your device safe and secure, updates will eventually need to be installed and downloaded, regardless of your update settings. Here’s how to temporarily pause updates from being downloaded and installed. Note that after the pause limit is reached, you’ll need to install the latest updates before you can pause updates again.

In the Windows 10 November 2019 Update (version 1909) or later, or in Windows version 1809 for Pro or Enterprise, select Start > Settings > Update & Security > Windows Update . Then choose one of the following options:

Select Pause updates for 7 days.

Select Advanced options. Then, in the Pause updates section, select the drop-down menu and specify a date for updates to resume.

To finish installing an update, your device will need to restart. Windows will try to restart your device when you’re not using it. If it can’t, you’ll be asked to schedule the restart for a more convenient time. Or, you can schedule anytime by following these steps:

Select Start > Settings > Update & Security > Windows Update > Windows Update .

Select Schedule the restart and choose a time that’s convenient for you.

You can set active hours to make sure automatic restarts for updates only happen when you’re not using your device. Learn about active hours for Windows 10.

Try deleting files you don’t need, uninstalling apps you don’t use, or moving files to another drive like an external USB drive or OneDrive. For more tips on freeing up disk space, see Free up drive space in Windows 10.

We recommend keeping devices like laptops and tablets plugged in when you’re not using them. This way, if updates are installed outside active hours, your device will have enough power to complete the installation. Windows updates don’t consume more battery than other typical system processes.

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don’t recommend this unless it’s necessary.

Select Start > Settings > Update & Security > Windows Update > Windows Update > View update history .

For more info about what’s included in updates for Windows 10, see Windows 10 update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Select Start > Settings > Update & Security > Windows Update > View update history > Uninstall updates.

Select the update you want to remove, then select Uninstall.

Feature updates are typically released twice per year and include new functionality and capabilities as well as potential fixes and security updates. Quality updates are more frequent and mainly include small fixes and security updates. Windows is designed to deliver both kinds of updates to devices through Windows Update.

To double check that your device is up to date, open Settings > Update & Security > Windows Update and see your update status and available updates.

To find which version of Windows you’re running, see Which version of Windows operating system am I running?

Reserved storage is not automatically turned on by Windows in any update scenarios. It is only turned on for new devices with the Windows 10 May 2019 Update (version 1903) or later preinstalled, or devices on which a clean install was performed.

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

The best way to keep Windows 8.1 up to date is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or worry about missing critical fixes or device drivers for your PC. Instead, Windows Update automatically installs important updates as they become available.

To turn on automatic updates:

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now.

Select Choose how updates get installed, and then, under Important updates, select Install updates automatically (recommended).

Under Recommended updates, select Give me recommended updates the same way I receive important updates.

Under Microsoft Update, select Give me updates for other Microsoft products when I update Windows, and then select Apply.

Click the questions below to see answers about how Windows Update keeps your device up to date.

Note: If your PC is connected to a network where updates are managed by Group Policy, you might not be able to change settings related to Windows Update. For more info, contact your organization’s technical support.

To see your PC’s update history, open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update > View your update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Select the update you want to remove, then select Uninstall.

Here are a few things to try if you’re having problems installing updates:

Make sure that your PC is connected to the internet. Some updates can’t be installed if you’re using a metered internet connection.

If you’re connected the internet and updates aren’t installed automatically, wait a few minutes and then try to install the updates manually.

See the Fix Windows Update errors guided walkthrough to try to fix the problem.

Support for Windows 7 ended on January 14, 2020

We recommend you move to a Windows 10 PC to continue to receive security updates from Microsoft.

Click the questions below to see answers about how Windows Update keeps your device up to date.

Diagnostics, feedback, and privacy in Windows 10

Together, diagnostics and feedback are how you and your Windows 10 device tell Microsoft what’s really going on.

As you use Windows, we collect diagnostic information, and to make sure we’re listening to you, our customer, we’ve also built ways for you to send us feedback anytime, and at specific times, like when Windows 10 asks you a question about how something is working for you.

Note: Microsoft is increasing transparency by categorizing the data we collect as required or optional. Windows 10 is in the process of updating devices to reflect this new categorization, and during this transition Basic diagnostic data will be recategorized as Required diagnostic data and Full diagnostic data will be recategorized as Optional diagnostic data.

What data is collected and why

Microsoft uses diagnostic data to keep Windows secure and up to date, troubleshoot problems, and make product improvements as described in more detail below. Regardless of whether you choose to send Optional diagnostic data, your device will be just as secure and will operate normally. This data is transmitted to Microsoft and stored with one or more unique identifiers that can help us recognize an individual user on an individual device and understand the device’s service issues and use patterns.

Required diagnostic data is information about your device, its settings and capabilities, and whether it is performing properly. This is the minimum level of diagnostic data needed to help keep your device reliable, secure, and operating normally.

Optional diagnostic data includes additional details about your device and its settings, capabilities, and device health. Optional diagnostic data also includes information about the websites you browse, device activity (sometimes referred to as usage), and enhanced error reporting. Optional diagnostic data can also include the memory state of your device when a system or app crash occurs (which may unintentionally include parts of a file you were using when a problem occurred). Required diagnostic data will always be included when you choose to send Optional diagnostic data. While your device will be just as secure and operate normally when only sending Required diagnostic data, the additional information we collect when you’ve chosen to send Optional diagnostic data makes it easier for us to identify and fix issues and make product improvements that benefit all Windows customers.

Some of the data described above may not be collected from your device even if you choose to send Optional diagnostic data. Microsoft minimizes the volume of Optional diagnostic data we collect from all devices by collecting some of the data from only a small percentage of devices (sample). By running Diagnostic Data Viewer, you can see an icon which indicates whether your device is part of a sample and also which specific data is collected from your device. Instructions for how to download the Diagnostic Data Viewer tool can be found at Start > Settings > Privacy > Diagnostics & feedback.

Specific data items collected in Windows diagnostics are subject to change to give Microsoft flexibility to collect the data needed for the purposes described. For example, to ensure Microsoft can troubleshoot the latest performance issue impacting users’ computing experience or update a Windows 10 device that is new to the market, Microsoft may need to collect data items that were not collected previously. For a current list of data types collected for Required diagnostic data and Optional diagnostic data, see Windows Required (Basic level) diagnostic events and fields and Windows 10 Optional (Full level) diagnostic data.

We use Required diagnostic data to keep Windows devices up to date. Microsoft uses:

Basic error information to help determine whether problems your device is experiencing can be addressed by the update process.

Information about your device, its settings and capabilities, including applications and drivers installed on your device, to ascertain whether your device is ready for and compatible with the next operating system or app release and ready for update.

Logging information from the update process itself to understand how well your device’s updates are proceeding through the stages of downloading, pre-installation, post-installation, post-reboot, and setup.

Data about the performance of updates on all Windows devices to assess the success of an update’s deployment and to learn device characteristics (e.g., hardware, peripherals, settings, and applications) that are associated with the success or failure of an update.

Data about which devices have had upgrade failures and why to determine whether to offer the same upgrade again.

We use both Required diagnostic data and Optional diagnostic data to troubleshoot issues to help keep Windows and related products and services reliable and secure.

Microsoft uses Required diagnostic data to:

Comprehend the immense number of hardware, system, and software combinations customers use.

Analyze issues based on specific hardware, system, and software combinations and identify where problems or issues occur with a specific or limited set of devices.

Determine whether an app or process experiences a performance issue (e.g., the app crashes or hangs) and when a crash-dump file is created on the device (crash dumps themselves are not collected without additional permissions, such as choosing to send Optional diagnostic data).

Understand the effectiveness and fix problems with the diagnostic transmission system itself.

Microsoft uses the additional data collected when you choose to send Optional diagnostic data to help spot and fix problems more quickly.

Information about app activity to understand what the user was doing in an app that caused a problem in conjunction with what we learn about the impact of other apps or processes running on a device.

Information about device health, such as battery level or how quickly applications respond to input, to better understand the data we collect about application performance issues and make corrections.

Information contained in enhanced error reporting and crash dumps to better understand the data related to the specific conditions under which an error or crash occurred.

We use the Required diagnostic data to improve Windows. We use the Optional diagnostic data to improve Windows and related products and services.

Microsoft uses Required diagnostic data for product improvement in the context of keeping your Windows device up to date and secure; problem-solving; accessibility; reliability; performance; enhancing existing Windows features; compatibility of apps, drivers, and other utilities; privacy; and energy efficiency.

Microsoft uses Required diagnostic data for this purpose as follows:

Information about customers’ devices, peripherals, and settings (and their configurations) is used to prioritize product improvements by determining which improvements will have the greatest positive impact to the most Windows 10 customers.

Information about which apps are installed on devices is used to prioritize app-compatibility testing and feature improvements for the most popular apps.

Additional data collected when you choose to send Optional diagnostic data is used to help make even more meaningful improvements to Windows and related products and services:

App activity information helps us prioritize app-compatibility testing and make feature improvements to apps and features that are used the most.

Information about the impact of device characteristics, configuration, and app activity on device health (for example on battery life) is used to analyze and make changes that improve the performance of Windows devices.

Aggregate information about browsing history in Microsoft browsers is used to tune Bing’s search algorithms to provide more effective search results.

If your device is being managed by an organization’s IT department, there may be additional changes to how your diagnostic data is managed on the group policies set on the device. See Configure Windows diagnostic data in your organization for more details. If an enterprise engages Microsoft to manage their devices, we will use diagnostic and error data for managing, monitoring, and troubleshooting the enterprise’s devices.

If you choose to turn on Tailored experiences, we will use your Windows diagnostic data to offer you personalized tips, ads, and recommendations to enhance Microsoft experiences. If you have selected Basic as your Diagnostic data setting, personalization is based on information about your device, its settings and capabilities, and whether it is performing properly. If you have selected Full, personalization is also based on information about how you use apps and features, plus additional information about the health of your device. We do not use the content of crash dumps, websites you browse, speech, typing, or inking input data for personalization when we receive such data from customers who have selected Full.

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Tailored experiences include suggestions on how to customize and optimize Windows, as well as ads and recommendations for Microsoft and third-party products and services, features, apps, and hardware for your Windows experiences. For example, to help you get the most out of your device, we may tell you about features you may not know about or that are new. If you are having a problem with your Windows device, you may be offered a solution. You may be offered a chance to customize your lock screen with pictures, or to be shown more pictures of the kind you like, or fewer of the ones you don’t. Or, if you are running out of space on your hard drive, Windows may recommend you try OneDrive or purchase hardware to gain more space.

If you choose to turn on Improve inking & typing, Microsoft will collect samples of the content you type or write to improve features such as handwriting recognition, autocompletion, next word prediction and spelling correction, and we use this data in the aggregate to improve the inking and typing feature for all users. When Microsoft collects inking and typing diagnostic data, it is divided into small samples and processed to remove unique identifiers, sequencing information, and other data (such as email addresses and numeric values) which could be used to reconstruct the original content or associate the input to you. It also includes associated performance data, such as changes you manually make to text, as well as words you’ve added to the dictionary. This data is not used for Tailored experiences.

Note: In previous versions of Windows, the Improve inking & typing setting is not available, and this data is collected when Diagnostic data is set to Full instead.

How to control your diagnostics and feedback settings

When you set up your Windows 10 device for the first time, you can choose privacy settings for your device, including the Diagnostic data setting, which you can set to Basic or Full.

During setup, you can also choose whether or not you’d like Tailored experiences set to On or Off. On newer versions of Windows, you can choose whether or not you’d like Improve inking & typing set to On or Off.

If you decide you want to change these settings after you’ve completed Windows 10 setup, follow the appropriate steps in the following sections.

To change the Diagnostic data setting